We are in search of a resourceful Program operations manager to join our experienced team at Safer Together in San Francisco, CA.
Growing your career as a Full Time Program operations manager is an incredible opportunity to develop vital skills.
If you are strong in persuasion, teamwork and have the right talent for the job, then apply for the position of Program operations manager at Safer Together today!
Community Care Programs Operations Manager - (Full-Time, Salary) About Safer Together We are a start-up health equity non profit, bringing free community care interventions to support well-being and improve health outcomes. Our current programs include providing rapid antigen COVID-19 testing, air filtration devices, and Narcan overdose reversal to community based organizations (CBOs), schools, camps, after school programs, and other organizations serving our most marginalized communities in the San Francisco Bay Area. We support community well-being through peer advocacy, organizing, resourcing, training and care navigation.
About the Role This role supports the Safer Together Community Care Programs team. Under the supervision of the Director of Advocacy/Policy/Programs, the Community Care Programs Operations Manager will primarily focus on implementing, managing, and improving daily operations of all Community Care Programs. This role will be responsible for developing care navigation processes, building bridges to clinical providers, maintaining standard procedures, contributing to policy and advocacy work, and training and developing Community Care Program team members.
The Program Operations Manager will ensure that proper protocols, training, and regulatory requirements are met and will keep up-to-date with the best practices from peer community based providers, public health agencies, clinical guidelines from the Centers for Disease Control & Prevention, California Department of Public Health, San Francisco Department of Public Health, and other relevant stakeholders.
We're a startup organization, so this role combines operations, compliance, research, implementation, project management and communications across departments, and continuous improvement responsibilities.
Essential Duties and Responsibilities: Plan, develop, manage, and implement programs that contribute to the equitable distribution of resources Provide 1:1 coaching, development, and support of Community Care Programs team members Establish and maintain relationships with past, present, and prospective community partners Collaborate with Development team to develop grant proposals and fulfill post-award requirements Oversee creation and distribution of health education materials for community trainings and organization communications initiatives Facilitate Community Care Working Sessions and other relevant meetings; attend the organization's leadership development trainings Assist People and Culture team with trainings and community health worker pipeline project Contribute to the strategic vision of Safer Together's programs Program Management and Implementation Manage and scale service rollouts from initial pilot programs to larger, wide-spread programs in multiple communities and locations. Iterate and improve the necessary protocols, standard operating procedures, toolkits, documentation, program outlines, and budgets to standardize and streamline program operations across all constituents. Partner with and operations teams on hiring strategies, department budget forecasting, revenue and expense tracking, inventory management, and capacity planning. Work closely with the programs team, partner organizations, and staff, to ensure compliance, provide feedback, and inform continuous program improvement and iteration overall. Create and oversee protocols design and mapping of program logistics that include: participant intake: sample collection: reporting: HIPAA compliant participant follow-up: referral to other care programs, clinics or medical service providers; and drafting and implementation of program SOPs. Develop, monitor, and analyze key metrics for the day-to-day performance of program operations and projects to ensure optimal efficiency and community impact. Provide assessments of community care programs through data and qualitative analysis, budget tracking, impact reporting, and utilize assessments to inform policy and advocacy efforts. Program Operations, Risk + Compliance Maintain and improve ongoing COVID19, Hep C, and Cepheid RT-PCR testing programs Lead design and implementation of additional CLIA waived and/or community testing programs, concurrent with Safer Together and local health jurisdiction priorities Assess risk and mitigation; own operational compliance to ensure activities conform to federal, state, and local laws, and institutional regulations, particularly related to private health information, HIPAA and CalREDIE Oversee inventory management for community care program supplies and PPE, with consideration of workflow changes and program scaling. Accountable for fulfillment of regulatory requirements, including oversight and compliance of training records, documented competency and certifications of staff and community partners. Care Navigation Lead development of ST's resource network, inclusive of processes for sourcing, identifying, and offering services Lead Programs in developing and maintaining relationships with external organizations for potential referrals Oversee collection of data and present periodic analysis to department, organization, and external agencies Provide training and supervision of staff usage of health information systems Success Criteria Adaptability & Open-mindedness : Maintains effectiveness amongst turbulence and seeks to understand change, tries new approaches, and works with others to make change successful Collaboration & Communication : Exercises problem solving abilities, speaks up and advocates for equitable and fair policies and changes to find compromise with decision-makers. Excellent active and nonjudgmental listening skills. Willing, ready, and competent to provide accurate health education in both formal and informal settings Building & Cultivating Organizational Culture - Provides leadership, direction, and teachings to field staff team that apply health justice, racial equity, and harm reduction principles to all community care programs Relationship Building : Expands trust with the communities that we serve through consistency, cultural humility, empathy, and communication skills. Networks, connects, and collaborates with potential partners in order to mutually share services Cultural humility : Ability to meet others where they're at and understanding of why such an approach is important and effective. Remains open and curious to continuous learning, lifts up communities and community members as the expert of their own experiences, and encourages the autonomy of others without imposing their own agenda Leadership Presence - Is a hands-on people leader who is organized, a strong communicator, and passionate about advancing environmental justice and providing equitable community care. Preferred Qualifications 5+ years of progressive leadership experience in program operations within a non-profit organization or public health sector Commitment to improving health outcomes, reducing disparities, and advancing justice for community members impacted by environmental racism and health inequity Alignment with Safer Together's mission, vision, and values Experience in public health, epidemiology, or licensed clinical setting Experience in managing federal, state or county grants preferred Proficiency in Google Suite An awareness of trauma-informed approaches to community outreach An understanding of causes, symptoms, and prevention of vicarious trauma to better support the mental and emotional well being of community Compensation $75,000 - $80,000 depending on experience and expertise
Benefits Health Insurance including Dental and Vision Insurance, Life Insurance, Disability, 401K retirement plan with employer 1% match, 16 paid holidays (including 5 days for Thanksgiving and 5 days between Christmas and New Years) and 3 weeks accrual paid vacation time.
Equal Employment Opportunity Safer Together is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive environment for all employees.
Application Process To apply for the position of Community Care Programs Operations Manager, please submit a cover letter and resume or linkedin profile, and two professional references. Applications should be submitted via bit.ly/safertogetherjobs-pom or emailed to View email address on jobs.institutedata.com by 5:00pm Monday, September 4th .
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
San Francisco, CA 94110: Reliably commute or planning to relocate before starting work (Required) Experience:
Program management: 3 years (Preferred) Nonprofit management: 3 years (Preferred) Public health: 3 years (Preferred) Work Location: Hybrid remote in San Francisco, CA 94110
Benefits of working as a Program operations manager in San Francisco, CA:
? Excellent Benefits Package
? Opportunities to grow
? Generous Compensation
