Outreach Coordinator (Administrative Officer III) Location Baltimore, MD (Mount Vernon area) : **Open To All Qualified Candidates** This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification. The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and - most importantly - our employees to achieve these goals. Nature of Work: The DriveEzMD Outreach team plays an integral part in educating the public about the MDTA tolling operations by participating in public events in Maryland as an exhibitor. The Outreach Coordinator will lead DriveEzMD's external outreach and education initiatives at public events. The position requires superior customer service skills and the ability to relate to and communicate effectively with many different audiences, to lead a team and to act independently The duties for this position include, but are not limited to, the following: Coordinate MDTA's DrivEzMD public outreach program, including researching and determining appropriate and cost-effective events and conferences for MDTA to exhibit; Develop annual outreach and education plan with the approval of Director of Customer Service; Organize, train, and manage team members for exhibits and events—with possible overnight in-state travel, weekend, and evening work duties, including being available by phone for team members during evening/weekend events for questions; Prepare event summary and E-ZPass On-the-Go receipts/reports; and Coordinate with the Division of Communications (DOC) Marketing Manager on educational materials for use at MDTA's DriveEzMD outreach exhibits, including making recommendations for exhibit needs. This position will report to the Director of Customer Experience or other designated official. Employee must be available to travel during nights and weekends including overnight stays up to 30% of the time during peak periods. The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, tuition reimbursement, and more! *May be prorated based upon start date. Qualifications MINIMUM QUALIFICATIONS: Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three (3) years of experience in administrative or professional work. **One (1) year of this experience must include planning, implementation and development of a public outreach program. **This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification. Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer , please list each position that you held and the length of time that you held each position. Notes: 1. Candidates may substitute education at an accredited college or university at the rate of thirty (30) credit hours for each year of the required experience. 2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Licenses & Certifications Applicants must possess a driver's license valid in the State of Maryland. Applicants must list the license number and date of expiration on the application .
