At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From Sactionals – The World’s Most Adaptable Couch™, to Sacs – The World’s Most Comfortable Seat™, Lovesac products are durable, changeable, and truly designed for life. Our founder’s philosophy, Designed for Life™, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. It’s an uncompromising approach to achieving true sustainability.
As an Operations Supervisor you are responsible for managing and coordinating on site activities related to warehousing and distribution within our 3rd party operations located the Chicago, Illinois region.
You will develop plans and ensure operational execution related to activities which balance quality, cost and service to our internal and external customers.
You will ensure key goals and objectives are met to drive superior planning and execution in the 3PL operation.
This is a new position in the organization and will be based in Illinois. The organization has experienced rapid growth with limited operating procedures and is completing implementation of a large scale ERP system. The successful candidate will have experience in change management, systems implementation, and detail oriented hard work in a dynamic environment.
At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles:
We can all win together
Doing less and doing better
We’re borrowing this earth from our children
The couch is the new kitchen table
Key Job Responsibilities:
Serve as our company on site representative for Illinois operations by coordinating operational activities across both companies to ensure operational excellence.
Supervise 3rd party warehousing and distribution services as well as driving improvements to the pick pack and ship processes to ensure increasing customer satisfaction.
Responsible for ensuring the management and accuracy of our inventory as it is managed directly by our 3rd party. Key processes such as cycle counting, returns processing and out bound processing of orders are a focal point to our success.
Work cross-functionally to develop process improvements and technology enhancement to improve service and operational processes.
Develop additional distribution processes and methods within our 3PL distribution centers in order to meet the future needs of the business.
Support the implementation of best practice across the supply chain and distribution operations.
Execute against our key performance indicators when it comes to quality, cost and service metrics.
Assist the 3PL operation in forecasting our business into detailed plans supporting distribution network requirements.
Assist in coordinating the scheduling of inbound containers.
Is responsible to meet or exceed all goals and key performance indicators (KPIs).
Communicate status key initiatives, and operational to senior leadership team.
Train and coordinate product education.
Maintain a calm demeanor and manages issues professionally and according to our company standards.
Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
Requirements & Qualifications:
Bachelor’s Degree required.
Must have a minimum of 5-7+ years’ experience in supervising distribution operations including knowledge of distribution practices and technologies which support the fulfillment process.
Must have a high-level understanding of Supply Chain Management processes, including 2-3 years’ experience in a leadership role.
Must have experience working with systems such as a WMS & ERP. Experience supervising 3PL companies is a plus. Experience implementing distribution operations or new distribution functions is also required.
Proficiency required with Microsoft Office; Word, Excel, PowerPoint and Outlook.
Must be results driven and utilizes his or her knowledge to meet or exceed KPIs and goals.
Must have proven time management skills and quickly adapts to a changing business environment.
Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
Must take accountability and responsibility for your actions.
Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
Demonstrates strong analytical and problem-solving skills.
Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
Must works collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Must comply at all times with the standards, policies and procedures in the Lovesac Employee Handbook.
Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
Must be able to travel as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
Must possess a strong work ethic and exemplify The Lovesac Values:
Lovesac Core Values -
Willing to sweep the floors
Aspirational Values –
Only “A” Players
Table-Stakes Values –
Accidental Values –
Making it happen
Our stores, including our website, are open seven days a week and require morning, evening, weekend and holiday availability.