Online Customer Success Assistant

Job Description:

We are seeking a dedicated Online Customer Success Assistant to join our team at Ball in Dallas, Texas. As an Entry Level position, you will have the opportunity to grow and develop your skills in a supportive environment. The ideal candidate will be energetic, reliable, and possess excellent planning and people management skills.

Responsibilities:1. Provide exceptional online customer support through various channels such as emails, live chat, and social media.2. Assist customers with product inquiries, order tracking, and issue resolution.3. Collaborate with the sales and marketing teams to ensure a seamless customer experience.4. Gather feedback from customers to improve products and services.5. Help create and implement customer success strategies to drive retention and satisfaction.6. Monitor customer usage and engagement to identify opportunities for improvement.7. Maintain accurate records of customer interactions and feedback.

Requirements:1. 1 year of customer service experience preferred.2. Strong communication and interpersonal skills.3. Ability to work independently and as part of a team.4. Proficiency in Microsoft Office and CRM software.5. High school diploma or equivalent.6. Energetic and reliable personality traits.7. Strong planning and people management skills.

Benefits:1. Joining Bonus for successful candidates.2. Paid overtime opportunities.3. Medical coverage for part-time employees.4. Opportunities for growth and advancement within the company.

Equal Opportunity Statement:Ball is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you meet the requirements and are excited about the opportunity to join our team, please apply by the deadline of April 24, 2024. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.