Online Account Support Assistant

Job Description:

We are seeking a detail-oriented and tech-savvy Online Account Support Assistant to join our team at Honeywell International in Philadelphia, Pennsylvania. As an Associate Level position, this part-time role requires a minimum of 3 years of experience in a similar role.

Responsibilities:- Provide online account support to customers through various channels including email, chat, and phone- Assist customers with inquiries, troubleshooting, and problem resolution related to their online accounts- Collaborate with internal teams to address customer needs and provide timely and accurate solutions- Maintain accurate records of customer interactions and transactions- Identify opportunities to upsell or cross-sell products and services to customers- Stay up-to-date on company products, services, and promotions to provide accurate information to customers- Assist in the development and implementation of customer support strategies to improve customer satisfaction

Requirements:- Driven and reliable individual with excellent communication skills- Strong people management and negotiation skills- 3+ years of experience in a customer support role, preferably in an online environment- Proficiency with online tools and platforms- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills and attention to detail- Experience with CRM systems is a plus

Benefits:- Employee discounts on Honeywell products- Free accommodation for employees during business trips- Gym membership reimbursement

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and dynamic environment where your contributions make a difference.

Equal Opportunity Statement:Honeywell International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: April 27, 2024

We look forward to receiving your application and welcoming you to our team at Honeywell International. Apply now to be part of our innovative and customer-focused organization.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.