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Night Auditor/Front Desk Agent

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Night Auditor/Front Desk Agent
Company:

L Hotel/Venezia Hotel/Townhouse Hotel


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Night Auditor/Front Desk Agent

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Details of the offer

As the Night Auditor, you will be responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
Essential Functions
Greets and welcomes every guest upon arrival.
Perform accurate check-ins and check-outs of guests daily.
Answer the telephone in a timely and professional manner.
Make reservations over the phone and in-person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmation, and cancellation policies.
Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of the shift.
Verify revenue from all sources is accurate balanced, follow-up on any discrepancies.
Post any transactions needed.
Perform end-of-day procedures.
Produce daily reports for departments and department heads.
Anticipate and address guest?s service needs.
Promote a safe working environment.
Learn and adhere to all fire and emergency procedures, including procedures for the handling of the fire panel, ensuring guest safety, and participate in an evacuation if necessary.
Comply with the hotel policies, procedures, and code of ethics.
Keep work area neat and tidy.
Uniform and personal appearances are clean and professional and are in accordance with the Hotels Grooming Policy.
Completes all checklists as assigned.
Also, other duties may be required as directed by your Manager.

Required Education and Experience
A minimum of (1) year experience in Night Audit/Front Desk environment.
A minimum of (1) years? experience in customer service background.
Must be able to work independently and exercise good judgment to resolve issues.
Must be able to work weekends and holidays.
Excellent communication skills, both written and oral.

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Position Type/Expected Hours of Work
This is a full-time position and hours of work and days vary based on business needs, weekends will be mandatory.
AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the primary responsibilities of this position.
Job Type: Full-time
Required experience:
Customer Service: 1 year
Night Auditor: 1 year (Necessary)
Hotel Front Desk: 1 year (Necessary)
Opera PMS 1 year experience. (Absolutely Necessary).

Job Type: Full-time
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
8 hour shift
Night shift
Weekends

Experience:
Hotel Experience: 1 year (Required)
Opera PMS: 1 year (Required)
Night Audit: 1 year (Required)

Shift Availability:
Overnight Shift (Required)

Work Location:
One location

Work Remotely:
No

Requirements

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