Manager, Quality Assurance

Manager, Quality Assurance

Saputo Cheese Usa

Manager, Quality Assurance

Detalles de la oferta

Job summary:
Supervises and coordinates activities of the Quality Assurance and Laboratory to obtain optimum efficiency and quality of plant operations. Coordinates the activities of Lab with production.


Bachelors Degree in Dairy Science, Food/Biological Sciences or a closely related field, or the equivalent experience.

Minimum 5 years Quality Assurance experience with 3-5 years of dairy manufacturing QA supervisory experience.

Working knowledge of QA Management principles, practices and procedures.

SQF Certified by a recognized authority (ie: NSF)

Working knowledge of the proper use of sophisticated lab equipment and testing procedures.

Proficient knowledge of computer programs (i.e. MS Excel, Word, Outlook, AS 400 (Maestro))

Ability to define problems, research and collect information, analyze data and establish facts, draw valid conclusions and clearly and concisely present solutions or make effective recommendations.

Ability to interpret a variety of technical information in mathematical and/or narrative form and deal with abstract and concrete variables.

Must have solid communication skills (written, verbal, listening, presentation) and be customer-focused; must have excellent organizational skills with an emphasis on detail and accurate recordkeeping.

Ability to work flexible hours.

Ability to work in a team environment as well as independently with good time management and organizational skills.

Must have strong collaboration, facilitation and leadership skills as well as demonstrated ability to exercise judgment and discretion in establishing and maintaining good working relationships with all levels of employees as well as internal and external customers.
Physical, mental and environmental demands:
The demands described below are representative of those that must be met by an incumbent to successfully perform the essential specific position criteria. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Demands:
Frequently required to stand and walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must occasionally lift and/or move up to 25 lbs. Occasionally required to sit for a period of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental Demands:
This position frequently requires mental demands, including the ability to read, analyze, and
interpret complex reports. The ability to handle multiple tasks and multiple deadlines and work
effectively under pressure is critical to this position.

Environmental Demands:
While performing job duties of this job, the employee may occasionally be exposed to fluctuating temperature and noise levels.

Job Duties:
Develops and ensures implementation of food safety and monitoring programs to meet corporate and regulatory standards. Oversees and monitors quality programs (i.e. HACCP, GMP, SQF, Positive Release, Pest Control, Sanitation programs, in-process sampling, lab technical validation program, hold and release and product disposition etc.)
Serves as the facilities SQF practitioner.
Reviews all quality control test results and provide disposition of finished product to ensure customer specifications are met.
Develops, implements and monitors ongoing execution of all product related testing, product holds pertaining to quality or food safety issues. Has direct authority and responsibility for final disposition determination and execution for finished product.
Provides technical support to plant management regarding process/product improvement through analysis of cheese and whey composition, quality and function ability.
Provides administrative and managerial responsibilities directly related to the QA function and the Lab. The Lab Manager reports to this position as well as QA Specialists. Provides direction for in-process and finished product testing, instrument calibration and environmental testing.
Investigates tracks and provides responses for customer complaints and returns.
Develops and monitors standard operating procedures (SOP’s) as they pertain to the QA function and product quality.
Updates reports on product quality, environmental results and incident activities.
Directs and facilitates the annual training of employees in GMP, HACCP, SQF, Allergen, Bio-Security and other quality and food safety expectations/programs of the quality management system.
Ensures that the QA team conducts Plant Audits as scheduled and ensures follow up to identified issues.
Interacts with Corporate Quality Assurance on implementation and maintenance of Quality Systems and Programs.
Interacts with regulatory compliance agencies (i.e. CDFA, USDA, FDA, etc.).
Prepares plant and leads efforts involving 3rdparty Customer/Plant Audits.
Communicates and interacts effectively with all departments, sister plants and all levels of management to ensure the smooth operation of the process.
Reviews processes and quality testing program a minimum of annually to validate the quality and food safety programs to ensure they are effective.
Perform miscellaneous duties and responsibilities as deemed necessary.

Leadership skills:
Develops short and long term goals in conjunction with corporate goals.
Promotes integrity in all business activities with internal and external customers.
Recognizes the need for improvements and effectively manages implementation of change.
Fosters collaboration and teamwork.
Gains support and commitment in working relationships.
Recognizes the vital importance of the customer.
Is fiscally responsible by accurately estimating and maintaining expense levels, capital budgets and continually looking for opportunities to better use company resources.
Communicates in an open and timely manner with all interactions.
Actively encourages input from others and responds to others respectfully.
Conveys information clearly and effectively in both written and verbal formats.
Presents a professional image.
Demonstrates good interpersonal communication skills.
Sets high personal standards of performance.
Has ability to handle demands and shifting priorities.
Promotes and pursues learning and development of self and subordinates.
Highly motivated and self-directed.

Company wide job responsibilities and expectations:

Demonstrates good interpersonal communication skills.
Understands and follows Good Manufacturing Practices (GMP’s).
Performs all duties in a safe and efficient manner.
Promptly reports any unsafe working conditions.
Promptly reports all potential quality and food safety hazards to management.
Complies with all of Saputo’s food safety, quality programs, and regulatory requirements.
Demonstrates integrity in all business activities with employees, visitors and vendors.
Reliable and consistent attendance and available to work any shift, overtime or holidays as required; may be required to cover the absence of key personnel.
Performs other duties as required.

Ciudad: south gate

Fuente: Hrsmart


  • Production - Manufacturing / Quality Assurance


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