You’ll lead and be responsible for the strategy and execution of the retention, expansion and success of the Customer Account Management team in GE Digital. The Customer Account team are creative, quick-thinking and resourceful professionals that are responsible for the timely close of renewals every quarter and expansion of the ServiceMax footprint within our installed base of customers. This can be done effectively and efficiently only if our customers are successful.
In this role, you will:
In this role, You will manage ALL aspects of account management business including hiring of new CAMs, onboarding, training, coaching, mentoring, training and more. You will be responsible for the overall quota of your team and the success of our customers.
Under your leadership, your team will maximize account management time and efficiency through close collaboration with the account team. This position is an integral part of the customer success team and requires collaborating with regional Sales manager, Commercial Operations, Technical support and Services.
Build, manage and coach a high performing team of Customer Account Managers
Provide clear vision and mission to account management team to ensure all members of the organization have clear objectives and priorities
Achieve or exceed monthly/quarterly quotas for retention and expanison
Provide the necessary leadership, support and guidance to ensure the customer success strategy is aligned with the business direction and supports accomplishment of GE Digital’s overall business objectives
Develop forecasting/trending reporting for leadership
Support the development of commission plans and report on progress quarterly
Coach and mentor direct reports daily, and hold team accountable for meeting objectives. Work closely with your assigned account team to:
Develop targeted account plans, expansion and success strategies and messaging to drive customers to success and expansion of ServiceMax footprint.
Build customer and partner relationships and work effectively in a cross matrixed organization
Expertly articulate the value of GE Digital solutions and overcome objections
Build efficient processes and elimination of process inefficiencies
Utilize performance metrics to make data driven decisions for the individual, the team, or the business
Hire talented account managers by recruiting, interviewing, and evaluating a large pool of candidates for core attributes and values essential for the CAM role
Identify the materials and training needed to up skill CAM team
Bachelor's Degree. A minimum 5 years of professional experience.
Eligibility Requirements: (Country Specific)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to work out of an office located in Pleasanton, CA (Preferrable). Open to remote based on experience and track record
Proven track record of leadership
Passion for coaching and developing individuals to achieve/exceed goals – you have to foster talent
CRM experience, serious Salesforce (SFDC) skills preferred
Outreach.io experience a plus
Excellent written/verbal communications skills
Strong problem solving skills
Ability to work in a face paced environment with excellent time management and organizational skills and the ability to prioritize
Ability to manage a sales team in a structured, disciplined sales environment – and have fun doing it.
Previous experience accurately forecasting and reporting on team/territory/account activity
ServiceMax is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.
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