Live Chat Associate - Work From Home

Job Description:

Chevron is seeking a motivated and independent Live Chat Associate to join our team in Houston, Texas. This position offers the flexibility of working from home while still being an integral part of our customer service team. As an Associate Level employee, the ideal candidate will have at least 4 years of experience in a similar role and possess the necessary skills to excel in a fast-paced environment.

Responsibilities:- Provide exceptional customer service through live chat to assist customers with inquiries, issues, and product information- Use critical thinking and research skills to quickly and accurately resolve customer concerns- Collaborate with team members and other departments to escalate and resolve complex issues- Meet and exceed performance metrics for response time, customer satisfaction, and resolution rates- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements:- 4 years of experience in customer service, preferably in a live chat or online support role- Excellent written communication skills and the ability to multitask effectively- Strong adaptability to learn new processes and technologies quickly- Demonstrated ability to work independently and proactively seek solutions- Motivated individual who thrives in a remote work environment- Research skills to find accurate information and solutions for customers

Personality Traits:- Motivated- Independent

Soft Skills:- Adaptability- Research

Benefits:- Life insurance- Employee discounts- Paid overtime

Working Environment:At Chevron, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and encourage a culture of inclusion.

Equal Opportunity Statement:Chevron is an equal opportunity employer and is committed to promoting a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.