Job Description:
Amphenol, a leading global provider of interconnect solutions, is seeking a reliable and passionate Live Chat Assistant to join our team in Phoenix, Arizona. As a part-time position at the associate level, the Live Chat Assistant will be responsible for providing exceptional customer service and support to clients through live chat communication.
Responsibilities:- Engage with customers in real-time via live chat to assist with product inquiries, technical support, and order processing- Handle customer complaints and provide timely, effective solutions to ensure customer satisfaction- Assist with troubleshooting and resolving customer issues to maintain a high level of customer service- Collaborate with team members to improve processes and optimize customer experience- Document customer interactions and feedback to identify trends and areas for improvement- Stay up-to-date on product knowledge and industry trends to provide accurate and helpful information to customers
Requirements:- Minimum of 2 years of experience in customer service or related field- Excellent communication skills and the ability to multitask in a fast-paced environment- Critical thinking skills and the ability to innovate solutions to complex problems- Reliable and passionate about providing exceptional customer service- Willingness to learn and adapt to new technologies and tools- Ability to work independently and as part of a team- Proficiency in Microsoft Office and other computer software applications
Benefits:- Training and professional development opportunities to enhance skills and knowledge- Company-provided equipment for remote work- Life insurance coverage for peace of mind
Working Environment:The successful candidate will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This environment promotes diversity, creativity, and innovation to drive success and growth within the organization.
Deadline to Apply:Interested candidates should submit their application by May 1, 2024.
Equal Opportunity Statement:Amphenol is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
