Lead Software Developer

Lead Software Developer


Lead Software Developer

Details of the offer

Position Description: ROLES & RESPONSIBILITIES • Lead Contact Center & eService Development team and be able to contribute in the team as the Sr. Developer within the team • Gather requirements from business team for existing and new projects • Lead & develop code to fulfill the business requirements for MBG ROW eService & Contact Center Projects • Prepare functional and technical Design documents including process & key technical architecture diagrams • Help with test plans build out, scenarios, scripts, or procedures required for the Oracle application components for consumer side enhancements • Experience with regression, functional, compatibility & performance test • Ability to provide UAT Support to the Business Team DESIRABLE TECHNICAL SKILLS Programming Language Expertise: • PHP,.NET, Java script ,Java, Oracle Pl/Sql, Oracle SRM, Python, Node JS , CSS Application Expertise & Requirements: Oracle Service Cloud • Build Process flows using - cpm, business rules, work spaces / workflows , Chat , Email & IVR integrations build out • Should have strong knowledge of user administration, knowledge Management, analytics • Should have experience in inbound/outbound integration calls with various cloud & on-premise applications using SOAP/XML, REST/JSON web services • Develop AddIn's using .NET framework for agent desktop Position Requirements: Bachelors & 12+ years of development experience in Contact Center & e-Service space

Source: Jobs4It


  • IT - Information Technology / Programmer



  • Java
  • Desktop