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Position Overview The Lead Laboratory Service Engineer provides leadership support and workflow guidance to the service engineering staff. This person is the troubleshooting point person for escalated, equipment related issues. This position is primarily responsible for overseeing Instrument and Automation Services (IAS) department workflow during their scheduled shift and ensuring day to day activities in the laboratory are sufficiently covered for the laboratory's equipment needs. The Lead is expected to spend over sixty percent of their time performing lab service maintenance and repairs in the lab.
Essential Duties Serve as key resource for service engineers, coordinating day-to-day department workflow. Participate in or conduct daily beginning of shift work coordination meetings. Provide mentoring and technical guidance to service engineers. Provide feedback to the Supervisor on FTE coverage for day-to-day workload needs and impact to support for time off requests. Maintain oversight for quality of work performed for both mechanical in nature and documentation. Escalate any quality or performance concerns with engineers to the Laboratory Service Engineer Supervisor. Support service leadership in the introduction and adoption of organizational initiatives. Provide feedback on the effectiveness of training for new employees, training methodology, and training documentation in conjunction with other Engineer leads/leadership. Ensure appropriate hand off communication and work completion between shifts. Ensure that assigned support requests from cross-functional project teams or business units are being actively addressed. Ensure that any incoming support request from outside of the normal channels are properly routed to ensure they are assigned and actively addressed. Commission new laboratory equipment (e.g., centrifuges, liquid handling robots, shakers, etc.). Perform instrument installations and qualifications per service policies. Track all service activities utilizing system(s) developed in accordance with service policies and procedures. Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP). Provide information and suggestions to the appropriate resource(s) to improve company technical documentation and/or processes. Work closely with the various optimization, development, and/or technical service teams to provide service requirements and potential operational improvements. Escalate service concerns as appropriate. Promote customer satisfaction through problem solving, clear and effective communication, professional appearance, and efficient repair/maintenance activities. Manage schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized. Ability to effectively prioritize and delegate tasks. Ability to communicate effectively with all levels of staff through both verbal and written communication. Adaptable, open to change, able to work in ambiguous situations, and able to respond to new information and unexpected circumstances. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule. Ability to work nights and/or weekends. Ability to lift up to 40 pounds for approximately 15% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 60% of a typical working day. Ability to comply with any applicable personal protective equipment requirements. Ability to employ gross motor and fine motor skills during maintenance of laboratory equipment. Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height. Ability and means to travel between local Exact Sciences locations. Ability to travel 5% of working time away from work location, may include overnight/weekend travel. Minimum Qualifications Bachelor's degree in Engineering, Technology, Molecular Biology, Electronics, or related field; or Associates degree and 2 years of relevant experience in lieu of Bachelor's degree; or High School diploma/General Education diploma and 4 years of relevant experience in lieu of Bachelor's degree. 2+ years of experience servicing laboratory/medical equipment or automation systems. 2+ years of experience supporting the administration/execution of a service program. Proficient in Microsoft Office Word, Excel, PowerPoint, and similar software. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications 3+ years of experience with Quality Systems and documentation requirements. 2+ years of experience leading or directing people and/or project teams. 4+ years of experience operating laboratory equipment. Working knowledge of clinical laboratory service operations and activities. Experience with Next-Generation Sequencing (NGS). Experience with Digital Pathology Imaging. Experience maintaining Histology equipment. Experience loading and/or updating software applications. Demonstrated mechanical aptitude relevant to maintenance and repair of complex laboratory equipment, such as liquid handling robots. Experience in the maintenance and repair of automation equipment. Demonstrated ability to plan workload, allocate tasks, and scale operations to align with business priorities. #LI-HE1 Salary Range:
$60,000.00 - $97,000.00
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs.
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.
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