I.T. Support Analyst

I.T. Support Analyst
Empresa:

U.S. Computer


I.T. Support Analyst

Detalles de la oferta

Job Description

POSTING DATE: January 17, 2019

TIME CONSTRAINTS: IMMEDIATE NEED

COMPANY and INTRODUCTION:

In business since 1976

Headquartered in Lafayette, Louisiana

Doing business predominantly along Louisiana/Texas Gulf Coast, but also in various locations around the United States

Specializes in:

1. Outsourcing human resources in a variety of IT:skilled positions

2. Designing, providing, and implementing state:of:the:art systems solutions for small:to:medium sized businesses

3. Developing custom business software applications

4. Marketing its own suite of business software packages

5. Provisioning computer equipment, operating systems and peripheral devices, including LAN and WAN solutions

6. Providing systems installation, network configuration, and break:fix services

JOB POSITION:

I.T. Deskside Support Analyst

JOB LOCATION:

Moon Township, Pa.

LOGISTICAL REQUIREMENTS:

Be able to provide the necessary transportation in order to arrive at work promptly and complete each days work based on the designated times of operation

Regular attendance, promptness, reliability, and dependability are of extreme importance in this position

Normal Days of Operation: Monday thru Friday (except for company:recognized Holidays)

Normal Times of Operation (specifics to be discussed at interview):

o Monday thru Friday 8hr days (except for company designated holidays)

o Possible compressed schedule in the future.

COMPENSATION:

Salary Range starting at 40k,depending on experience + Benefits (Medical Insurance, 401K, Vacation, Personal, and Holiday Pay)

Details to be discussed during interview process

CONTACT:

Submit resume to INDICATE that you are responding to: Job 20190117:MT

BASIC JOB DESCRIPTION:

Work as a Deskside Analyst to perform various IT:related tasks. A sampling of those tasks is listed below:

Provide prompt, courteous and comprehensive service:request support, problem resolution, and when necessary, escalation of such requests via phone, web, email, and deskside, for various business applications, desktop/laptop computer and LAN issues, including routine network administration, VPN ID Administration, Email Administration, Software support and other general IT related tasks.

Install and configure various hardware and software

Imaging/Re:imaging end user desktop and laptop machines

Troubleshoot hardware and networking problems

Assist with research and implementation of proactive measures to ensure the highest possible uptime performance for Customers.

Assess and address compliance with applicable IP Policies, Standards and Technical controls.

Document supported system and application procedures and processes

This position will require the endurance of physical activity as some of the job will consists of physical moves of IT:related equipment

GENERAL JOB/SKILL REQUIREMENTS:

The successful candidate will have the following as a minimum:

Minimum of 1:3 years work experience in the IT field

Advanced knowledge of, and experience with MS:Office
products(Office365)

Advanced knowledge of, and experience with Windows 10 Operating Systems, with standard bundle applications

Preferable experience using administrative tools and working knowledge of MS Active Directory, DNS, DHCP, TCP/IP

Knowledge of telecommunication equipment/support

Video:Conferencing support experience

Basic support knowledge of collaboration solutions (Webex, Skype, Cisco Telepresence, WorkTeam, etc)

Advanced knowledge of, and experience with various computer hardware, such as desktop and laptop computers, routers, laser printers, network equipment (network interface cards, etc)

Customer focus, courtesy and a sense:of:urgency

Excellent phone etiquette and communication skills

Clear speech, proper grammar, personable demeanor

Excellent troubleshooting, analytical, document


Fuente: Tiptopjob_Xml


Área:

  • IT - Information Technology / Programmer

Requisitos


Conocimientos:

  • Basic
  • Desktop
  • TCP/IP
  • WAN

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