Housekeeping Manager - Live Lofts

Housekeeping Manager - Live Lofts


Housekeeping Manager - Live Lofts

Detalles de la oferta

Title:Housekeeping Manager Department: Hotel
I.Function (Scope and Main Purpose of Job)
The Housekeeping Manager leads the daily operations of the hotel to achieve customer satisfaction, quality service and compliance with local and Company standard operating procedures.
II.Core Service Standards
CLEAN:Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE:Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast:Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY:Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN:Work passionately as a team to create a FUN experience both for everyone who works and plays here
III.Specific Responsibilities and Duties
The Housekeeping Manager is responsible for the day to day operations of the assigned areas of responsibility within the department to ensure Live! Casino & Hotel standards are maintained by all the team members
The position is also responsible for providing leadership to enhance employee engagement and guest satisfaction
Ensures the Live! Casino & Hotel standards of cleanliness and appearance for all housekeeping areas which include but not limited to; guest rooms, back of house areas, and public areas
Responsible for assisting in the managing all levels of housekeeping staff
Responsible for effectively managing many personality types. Implements a calm environment when under pressure
Must focus on key drivers of employee engagement and guest satisfaction
Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results
Conducts effective pre-shifts to ensure timely, accurate, and pertinent communication with staff
Responsible for the productivity of assigned team members. Works closely with team members to ensure their success
Responsible for assisting with daily shift duties
Manages with daily duties, which include, but not limited to: room quality control, guests’ requests, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department
Responsible for assisting with training and team member development
Performing employee coaching and disciplinary actions by bringing performance issues or policy violations to the attention of the manager as issues occur or are assigned by the hotel
Creating and conducting performance reviews
Ensures team members are equipped with all tools to serve the guests’ needs, which include, but not limited: making yourself available for the team members by consistently walking floors, answering questions, following up with team members, addressing issues and concerns, giving clear expectations and directions for tasks and assignments
Conducts inspections in all guest rooms, hallways and related back of the house space in order to maintain a high level of cleanliness
Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms. And follow’s company safety standards
Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues
Responsible for maintaining the Live! Casino & Hotel standards of service to guests and coworkers at all times
Knows and adheres to Live! Casino & Hotel’s policies and procedure, embraces company culture and takes pride in the amenities
Understands and is well versed in the hotel features and services including all outlets, hours of operation, activities and events available to guests
Awareness of guest experience at all times, smiles and makes eye contact and communities professionally
Performs any other job related duties as assigned by the manager

Fuente: Casino Careers


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