Hotel General Manager

Hotel General Manager
Empresa:

Days Inn By Wyndham Wilson


Hotel General Manager

Detalles de la oferta

Summary:
Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.
Essential Job Duties
Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance. Modifies procedures as needed.
Monitors rooms inventory and merchandising procedures.
Conducts quarterly rate surveys of competitive hotels and monitors program forcompetitive analysis and price-value assessment
Monitors and ensures compliance with amenity programs, franchise, and companystandards, as well as promotional materials
Assures compliance with established Manager On Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management
Exceeds Brand and/or Corporate quality standards ensuring a favorable franchise inspection grade for the property
Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by corporate Office
Ensures completion of all approved Capital and R&M items, coordinating with RegionalOperations Manager and Manager of Purchasing
Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
Conducts bi-weekly property inspections and approves action plans to include time-able to resolve problems
Attends Asset Management meetings

Guest Satisfaction/Public Relations:
Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
Evaluates all guest complaints and ensures corrective action is taken by the department heads
Monitors guest responses, responding as needed; executes an action plan to correct issues
Hosts social events/receptions as required by the Brand and/or Corporate
Plays an active role in the community through affiliation with various community organizations to promote and maintain a positive image for the hotel

*Human Resources:
*
Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
Interviews, selects, trains, and counsels associates
Ensures that all new hires are given the proper onboarding experience
Ensures that staff is properly trained by their managers
Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Ensures that performance evaluations are being issued as required by corporate
Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate-mandated associate-focused initiatives
Ensures hotel is in compliance with all Corporate policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
Payroll processing and reconciliation

Consistently models the behavior of someone who:
Maintains a professional image, including grooming, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns.Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear and following safety procedures
Consistently demonstrates exemplary service by identifying and seizing each golden opportunity to exceed guest expectations
Additional duties may be added at any time at the discretion of management

SKILLS/QUALIFICATIONS
Education:
Bachelor?s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:
Must possess and maintain a motor vehicle operator's license in good standing
Brand General Manager certification preferred

Experience:
Minimum of 1-year experience as a General Manager in similar type & size hotel, or 2 years management experience (of which 1 year is in hospitality)
Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
Local market experience preferred

Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Corporate standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry-specific software (M3, PMS)
Ability to remain calm during stressful situations
Ability to motivate and lead a team
Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Proficient in Microsoft Office
Proficient in Google Apps for Work preferred

Job Type: Full-time
Experience:
Hotel General Manager: 2 years (Required)


Fuente: Jobsxl


Área:

  • Call Center - Customer Support / Customer Service Manager

Requisitos

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