Front Office Associate

As a Front Office Associate at Nystrom & Associates' Hugo, MN clinic you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. This is a full-time role with set hours, see shifts below. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.Other duties include the following:Opening or closing the clinicFaxing and copyingSorting documents into the electronic chartBasic knowledge of billing and insurance coverageAny other projects that the Administrative Lead or Manager may assignHours:Monday - Thursday 9:45 AM - 6:15 PM and Fridays 8:30 AM - 5:00 PMMust be able to work the advertised shift.Pay Rate:$16.00 per hourQualifications:Excellent organizational skills and ability to multitaskProficient computer skills and experience using Microsoft OfficeStrong customer service and interpersonal communication skillsPrevious front desk, reception/receptionist, administrative assistant, or office experience preferredHigh School Diploma requiredAn interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferredBenefits:Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:Medical & Dental insuranceOpportunities for professional growth and career advancementHealth Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expensesPaid Time Off (PTO) & Paid Holidays401(K) Retirement Plan with an employer matching programSupplemental insurances, such as short-term disability, cancer insurance, and accident insurancePartnerships with local universities for tuition discounts:St. Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reductionkeywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator