Front Desk Agent

Front Desk Agent


Front Desk Agent

Detalles de la oferta

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.


Registers guests, collects payment, and registers data regarding payment for expenditures.
Provides quotes for guests and upsell rooms whenever possible.
Ensures all charges are applied to the correct guest account.
Resolves all guest disputes.
Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
Provides administrative and program support to management and staff.
Greets all guests and ensures an exceptional customer service experience.
Presents self in a professional manner, and meet company grooming standards.
Arranges medical aid for guests as needed.
Contributes to a team effort and accomplishes related results as required.
Other duties as assigned.

Fuente: Casino Careers


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