Are you ready to embark on a rewarding career journey?
We are seeking enthusiastic individuals fluent in both English and Spanish to join our dynamic team as Customer Service Representatives. At our company, we pride ourselves on providing exceptional financial support to our customers globally. While fluency in English is required for training and onboarding, there is an opportunity to transition to our Spanish-speaking teams once proficiency in English customer service is achieved. If you enjoy engaging in meaningful conversations over the phone and have a knack for customer service, this opportunity is tailored for YOU.
Location: Covington, KY (Hybrid Remote/On-site Role)
Key Responsibilities:
- Assist customers with account inquiries, transactions, and provide financial guidance in both English and Spanish.
- Provide top-notch customer service to enhance customer confidence, facilitate decision-making, and help them achieve their financial goals.
- Handle a variety of customer situations and conversations with empathy and professionalism to achieve mutually beneficial resolutions.
- Collaborate with a diverse team to ensure seamless service delivery and contribute positively to team dynamics.
- Continuously develop skills and knowledge to advance within the company and excel in the role.
Benefits and Perks:
- Competitive hourly compensation with opportunities for additional hours based on availability.
- Comprehensive benefits package including Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, and various insurance options.
- Access to a range of wellness programs, concierge services, and fitness reimbursement.
- Career development support including mentorship, coaching, and opportunities for professional certifications.
Qualifications:
- Strong communication skills in both English and Spanish to build rapport and relationships with customers.
- Ability to adapt and thrive in a hybrid work environment, balancing remote and on-site responsibilities.
- Demonstrated empathy and compassion to support customers from diverse backgrounds.
- Self-motivated team player with excellent interpersonal skills and a positive attitude.
- Typing speed of at least 40 words per minute and proficient in standard English grammar.
Shifts and Hours:
- Monday to Friday, with training hours from 8:30am to 5:00pm EST.
- Post-training shifts are 8 hours, between 12:00 noon and 8:30pm EST.
Join us in making a difference in the lives of our customers and shaping your own rewarding career journey. Discover the opportunities that await you at our company. Apply now!
[Note: For further information on training opportunities and how we support our associates, visit our website (link to be inserted).]
About Us:
We are a privately held company dedicated to strengthening the financial well-being of our clients and communities. At our company, you'll find endless opportunities for growth and development, regardless of your background. We are committed to fostering an inclusive and supportive work environment where every individual can thrive.
Our hybrid working model ensures flexibility while maximizing collaboration and productivity. Join us and become part of a team that values integrity, honesty, and the well-being of our associates and customers.
We are an equal opportunity employer and believe in the power of diversity and inclusion. We welcome applicants with disabilities and are committed to providing reasonable accommodations throughout the application and interview process.
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year
