Desktop Support Officer

Job summary
Global IT Services partner supporting medium to large-scale enterprisesResearch and identify solutions to software and hardware issuesPrompt and accurate customer support for technical issues
Job seniority: mid-to-senior level
Responsibilities
• Diagnose and troubleshoot technical issues• Ask targeted questions to understand root problems• Resolve computer system issues within agreed time limits• Communicate with clients via phone, email, or chat• Escalate unresolved issues to appropriate teams• Provide feedback and accurate tech solutions• Log and manage multiple open issues• Follow up with clients to ensure functional IT systems
Requirements
• Experience in OS and hardware troubleshooting• Knowledge of software deployment tools• Understanding of SOE and group policies• Printer support experience• Proficiency in MS Office tools• Field experience with various technologies• Strong troubleshooting skills for Windows, Apple, and virtual OS• Time and resource management abilities• Strong customer service and communication skills• Ability to work independently and in a team• In-depth knowledge of Windows OS, MS Office, PC hardware, and peripherals• Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM• 2+ years of relevant experience
Key Skills Needed
• OS and hardware troubleshooting• Software deployment tools• SOE and group policies• Printer support• MS Office tools• Field experience with various technologies• Troubleshooting Windows, Apple, and virtual OS• Time and resource management• Customer service and communication• Independent and collaborative work• Active Directory, Exchange, Apple OS, and SCCM knowledge