Desktop Support Analyst

Desktop Support Analyst


Desktop Support Analyst

Detalles de la oferta

Lynx Technology Partners3 reviewsWashington, DC 20037ContractJobInsightsABOUT EDUCATION ADVISORY BOARDEAB is a best practices firm that uses a combination of research, technology, and services to improve the performance of 1,100+ educational institutions. Headquartered in Washington, D.C., EAB forges and finds the best new ideas and proven practices from its network of thousands of leaders, then customizes and hardwires them into every level of member organizations, creating enduring value. For more information, visit Support Analyst:
Gain knowledge and usability of clients products and services, while providing daily Tier 1 support to their member community
Triage Tier 2 support to clients PT teams, gaining direct exposure to Business Analyst and Consultant teams, roles, and responsibilities
Develop presentation and report deliverables for both internal and external customers
Responsible for member communication and expectation setting through daily interactions involving data issues and change requests
Troubleshoot technical and non-technical issues in order to perform root cause analysis, including the ability to identify and implement corrective and preventive measures
Track status of specific support tasks and projects using Salesforce platform
Execute ad hoc special projects for Performance Technologies delivery teams, supporting the department s strategic priorities
Participate in user acceptance testing related to resolved defects and new functionality
Recommend initiatives geared toward support process improvement
Perform administrative functions related to support delivery, including: tracking support requests, completing paperwork, scheduling appointments and generating documentation
Bachelor s degree
1+ years of professional experience
Ability to effectively communicate both oral and written with employees at all levels
Demonstrated critical thinking/problem solving skills and an ability to creatively solve complex issues
Able to work independently and autonomously
Proven customer service skills with a focus on attention to detail
Experience working with Excel and aptitude to learn advanced Excel functionality
1+ years of experience in an application support setting
1+ years of experience in project management and client management
Understand and write SQL statements to update and insert data and write ad-hoc queries (experience with SQL)
Experience with Salesforce or other CRM tools
Solution-focused problem solving

Fuente: Jobs4It


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  • Basic
  • SQL
  • Desktop

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