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Desktop Helpdesk Support - Direct Client

Desktop Helpdesk Support - Direct Client
Company:

Bayone Solutions


Place:

Illinois


Job Function:

Customer Service

Details of the offer

We have opening with our direct client for Helpdesk Support in Normal, IL

Please go through the requirement and send me your updated asap

Desktop Helpdesk Support
Location: Normal, IL
Duration: 12 months

Job Description
:
Respond to and resolve Level 2, and in some cases Level 1 IT support tickets regarding laptops, desktops and user applications
- Perform “root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties
- Provide primary support and configuration changes to functional systems deployed across the company
- Help develop IT tools and processes to promote efficient and effective end user support practices
- Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate
- Set up new user accounts and workstations
- Teach new employees basics around relevant IT systems
- Deploy, maintain and support office technology – such as printers, video conference units, digital whiteboards
- Collaborate with remote IT team members to build and maintain positive, productive team relationships
- Develop positive relationships with the business and other functions involved in downstream technical processes

This is what you’ll need:
- At least 3 years of relevant work experience required
- Strong written and verbal communication skills are a must
- Tech Savvy – Ability and passion for learning new technology and tools
- Passion for Customer Support – A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner
- Prioritization Skills – The ability to analyze support requests, and prioritize them based on impact
- Discipline – The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication
- A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy to understand way
- Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets
- High school education required
- IT certifications or higher education preferred.

Comments for Suppliers
:
Manager needs someone with strong Office 365 and desktop Admin experience
Candidate must have good people and problem solving skills.

BayOne Solutions


Source: Dice

Requirements


Knowledges:
Desktop Helpdesk Support - Direct Client
Company:

Bayone Solutions


Place:

Illinois


Job Function:

Customer Service

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