Customer Support Rep

Customer Support Rep
Empresa:

Ge Digital


Lugar:

Illinois


Área:

Telephonist

Customer Support Rep

Detalles de la oferta

Role Summary:
The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as the first point of contact between the Rockford site and the assigned customers globally.
Essential Responsibilities:
In addition, as the Customer Support Representative, you will:
Serve as primary interface with assigned customers to ensure effective communications / feedback on issues involving customer orders and associated activities
Drive on-time delivery, facilitate communication throughout the organization and ensure customer satisfaction
Provide timely resolution on:
Customer inquiries
Responsiveness
Availability
Customer order tracking / reporting
RFQ submittals and status
Short flows (expedites)
AOG / Spares
Develop effective customer relationships to maximize the market awareness and understand customer needs
Interact with manufacturing, engineering and supporting organizations to effectively resolve potential customer issues on a proactive basis
Provide customers with current order status and advise Management of foreseeable problems in a timely manner
Drive internal change to strengthen capabilities against customer requirements

Qualifications/Requirements:
High School Diploma
Customer support experience
Desired Characteristics:
Business degree from an accredited university or college
Experience in Govt contracting, WAWF, CAV Reports , IUID
Strong customer facing support background and, experience in the day to day management of a defined customer account base
Background in Purchase Order review and entry
Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and ecommerce experience a plus
Effective communication skills, both verbally and written
Ability to understand and work with culturally diverse customers
Strong team player with experience integrating across various organizations
Effective planning / organization and project management skills
Strong background in Contract review, administration and flow down
Strong understanding of MRP / ERP concepts
Strong understanding of Forecasting and Demand Planning concepts
Self-motivated individual with proven ability to handle multiple tasks in a high stress situation

GE
is one of the largest employers in the U.S., with its global headquarters based in Fairfield, CT and 134,000 U.S. employees as of the end of 2012. Our facilities range from Thomas Edison’s original factory in Schenectady, New York, where over a thousand employees work today to build the latest generation of steam turbines and generators, to a GE Aviation plant in Durham, North Carolina, where hundreds of employees will make fuel-efficient, advanced technology jet engines. These locations exemplify an industrial renaissance that is happening in the U.S., driven by advanced manufacturing techniques, ground-up innovation, supporting thousands of new jobs, and making products for export. Want to be part of the renaissance? Join us today.

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About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.
Learn More about GE
Start your career on the right path.


Fuente: Jobs_Gecareers


Área:

  • Call Center - Customer Support / Telephonist

Requisitos

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