WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.WHY BOX NEEDS YOU?This role works with new and existing business and enterprise customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating those solutions to the users.WHAT YOU'LL DOManage all post-sales activity for Box's top Higher Education customers through strong relationship-building, product knowledge, planning and executionMaintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needsIncrease customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomesUse existing awareness of needs, opportunities and challenges that are specific to the Higher Education space to advance adoption of technology platforms and encourage relevant use casesTrack accounts to identify churn risk and work actively to eliminate that riskDrive adoption, high value use cases and ensure that a plan is in place for each customer using organization through change managementPartner with Sales and Professional Services to develop a plan for making Box a part of each customer's core architectureWork closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugsFunction as the customer advocate and provide internal feedback on how Box can better serve our enterprise customersTravel requiredWHO YOU AREBachelors degree required4+ years prior Customer Success or Account Management experience3+ years in SaaS environmentExperience working for or with Higher Education institutionsStrong communication skills and technical aptitudeFamiliarity with Salesforce, Zendesk, and other Software-as-a-Service is a plusProactive team player who has fresh ideas when it comes to user adoption and churn mitigationEnjoys working closely with customers to ensure complete satisfactionA self-starter who takes the initiative to get things doneHead-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.EQUAL OPPORTUNITYWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ??independence of people with disabilities and is committed to giving them the same ??opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.For details on how we protect your information when you apply, please see our Personnel Privacy Notice.If you are a California-resident, please read our California Applicant & Candidate Privacy Noticehere .
