Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania, Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.Customer Service RepresentativeMassillon, OH (Hybrid)Your seat at the tableThe Customer Service Representative (CSR) works directly with our customers on a daily basis. In this role, the CSR will be responsible for managing customer orders and resolving any service concerns. The CSR must maintain a high level of professionalism and represent Shearers in the best possible light.Essential Duties and ResponsibilitiesSpeak directly with customers to ensure prompt and accurate answers to their questionsManage orders received email or electronic transfer until the point of shipment including customer revisions and general data within customers own portalsWork with cross functional teams to resolve challengesEnsure orders are shipped on time and in fullTrack orders after shipment for discrepancies and notify the customerInvestigate complaints and collaborate with appropriate departments to resolveProactively reviews aging inventory and determines dispositionProvides support to sales and management through information reportingProvides deduction resolution support with Sales and Account ReceivablesSupport new product launches by working with cross functional teams to help eliminate obstaclesSupport end of life and part transitions by working with customers to minimize obsolescence and managing service levels.Other duties as assigned and as neededWhat you bring to the tableBachelor's degree in a business related filed or equivalent experienceAbility to manage both internal and external customersAble to adapt and manage through changeStrong leadership and communication skillsAbility to juggle multiple projects and shifting priorities in an organized manner to meet deadlinesMust be able to work well with others in the spirit of cooperationMust have excellent verbal and written communication skills when working with customers and internal team membersStrong analytical and Microsoft Office Suite skillsMust be organized, dependable, and self-motivated with ability to set prioritiesProven track record with demonstrated ability to work effectively with minimum supervisionAbility to quickly learn organization structure and the team objectivesTerrific work ethic accompanied by a high level of integrity and positive attitudeShow grace under pressureStrong attention to detail and accuracyGood time management skills with a problem-solving attitudeWe Offer a Feast of BenefitsMedical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.You will be considered for employment in our inclusive workplaceBecause at Shearer's, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.This is your invitation to apply now!Note: Shearer's does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer's is not responsible for any fees related to unsolicited resumes.[Supply Chain]
