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Customer Insights Manager
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locations
Ballerup
time type
Full time
posted on
Posted Yesterday
job requisition id
R21048
Are you passionate about creating valuable marketing data insights, while developing yourself professionally and personally? And do you genuinely want to make an impact on people's lives and their health at a global MedTech company? Then you might be our new colleague.
As our new Customer Insights Manager, you will have an exciting role being a central customer advocate - representing the voice of our hearing care partners and end-users of our hearing solutions, assisting and supporting in distilling critical insights that help us make informed business decisions and guide our global strategy.
This is a role for the data-driven analyst who can work within a matrix organization, and who likes being involved in a broad range of market research projects. We are looking for someone who aspires to work independently while working well as part of a team. We expect you to be proactive and dynamic in your approach to the different tasks.
The team you will be part of
At our global HQ, located in Ballerup Denmark, you will be part of our GN Hearing Marketing Insights & Planning team, where you will work in a dynamic, fast-paced hybrid work environment.
You will join a team of highly experienced, supportive, and passionate colleagues with competences across end-user and customer insights, product marketing, brand strategy, and communications. You will work in a truly international team with colleagues from all over the world, constantly being involved in global projects and engaging with our local markets across all continents. You will report to Sophie Hansen, Head of Marketing Insights & Planning.
As our new Customer Insights Manager, you assist with the preparation and execution of market research studies, by supporting the pre-field part of our projects, including survey programming and setup, and then compiling, analyzing, and interpreting the market research data, drafting insights reports and presentations.
Your contribution is appreciated, and you will
Support quantitative and qualitative market research initiatives by participating in briefing meetings with internal stakeholders, building draft questionnaires, managing recruitment, and administering and coordinating the deployment of surveys
Handle online quantitative survey programming and data analyses, including overseeing and managing survey quotas, pulling final data, and producing data tables
Update and maintain our contact database
Build draft insights reports in PowerPoint to share survey findings
Collaborate with stakeholders throughout the organization
To succeed in the role, we imagine that you have
A higher education background at a master's level within mathematics, statistics, research, social sciences, or other relevant fields of study
Some years of work experience, e.g. from a Customer Insights-, or Market Research position
Strong interpersonal skills with attention to detail, and you possess good communication skills in both verbal and written English
Quantitative data analytic skills (e.g. regression-, correlation-, and key drivers' analysis)
Experience with quantitative research methods and questionnaire building
Intermediate to advanced Excel and PowerPoint skills
Experience with online survey programming (Qualtrics an advantage)
Strong project management skills
Knowledge of the hearing industry is an advantage, but it not a prerequisite for the position
A passion for market research and data analysis
An analytical mindset with strong numerical and problem-solving abilities
At a personal level you are enthusiastic, thorough, and inclusive in your behavior and ways of working. You are well organized and eager to learn new ways of working. You have a positive attitude, are self-motivated and you can work on several projects simultaneously.
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills .
We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.
We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.
Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
How to apply?
To apply, use the 'APPLY' link no later than 28th of April 2024. Applications are assessed on a continuous basis, so don't wait to send yours.
Quick apply
You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.
We encourage you to submit your CV without a photo to ensure an equal and fair application process.
If you would like to know more about the position, please contact Sophie Hansen, Head of Marketing Insights & Planning on LinkedIn.
We hope you will join us on this journey and look forward to receiving your application.
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About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com
or click on our different brands. You can also connect with us on LinkedIn , Facebook
and Twitter .
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