Contact Center Specialist

Job Description:

Allstate is looking for a reliable and energetic Contact Center Specialist to join our team in San Francisco, California. As an entry-level position, we require at least 1 year of experience in a customer service or call center role. The Contact Center Specialist will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent customer service.

Responsibilities:- Answering incoming calls from customers and providing assistance- Making outbound calls to follow up on customer inquiries or resolve issues- Documenting customer interactions accurately in the system- Providing information about products and services- Resolving customer complaints in a professional and timely manner- Collaborating with colleagues to ensure customer satisfaction- Adhering to company policies and procedures- Meeting and exceeding performance targets

Requirements:- 1 year of experience in a customer service or call center role- Reliable and energetic personality traits- Strong project management skills- Attention to detail- Excellent communication skills- Ability to work in a fast-paced environment- Proficiency in MS Office applications- High school diploma or equivalent

Benefits:- Employee discounts- Travel opportunities- Gym membership

Working Environment:The Contact Center Specialist will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This is a part-time position with the potential for career growth within the company.

Deadline to apply: April 26, 2024

Equal Opportunity Statement:Allstate is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.