Contact Center Associate - Work From Home

Job Description:

CarMax is seeking a motivated and driven individual to join our team as a Contact Center Associate based in Los Angeles, California. This is a part-time position that allows for the flexibility of working from home. The ideal candidate for this role will have at least 3 years of experience in customer service or a related field.

Responsibilities:- Manage inbound and outbound customer calls in a professional and courteous manner- Assist customers with inquiries, product information, and issue resolution- Utilize creative problem-solving skills to ensure customer satisfaction- Meet and exceed performance metrics and goals set by the company- Collaborate with team members to improve processes and enhance the customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies

Requirements:- High school diploma or equivalent- Excellent communication skills, both verbal and written- Proficiency in computer systems and software applications- Ability to work independently and as part of a team- Strong attention to detail and organizational skills- Driven and resilient personality traits- Soft skills in strategic planning and creativity- Visa sponsorship available for qualified candidates- Company transportation and travel & spending expenses provided- Must be able to work in a fast-paced and dynamic environment- Equal opportunity employer

At CarMax, we value diversity and inclusion in the workplace. We encourage candidates from all backgrounds to apply. If you are ready to take on a new challenge and contribute to a team-oriented environment, apply now to join our Contact Center team in Los Angeles!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.