Communications Dispatcher, Senior

Communications Dispatcher, Senior
Empresa:

(Confidencial)


Communications Dispatcher, Senior

Detalles de la oferta

Job Description Salary: $40,600 General Description and Classification Standards Performs radio communication dispatch and telecommunication duties for the Atlanta Police Department. Duties include, but are not limited to: communicating effectively with city and county police officers, units and EMS personnel and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; providing the general public with information and assistance; and maintaining a variety of records, files and logs. Supervision Received Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilites These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Occasionally supervises, directs and evaluates assigned staff/trainees, handling employee concerns and problems, directing work, counseling, disciplining and assisting in completing employee performance appraisals. May organize, prioritize and distribute work assignments to subordinate dispatch personnel/trainees; works to meet the goals and objectives of the department. May guide and train subordinates on proper procedures and protocol of the department; shows best technique to accomplish tasks and provides technical assistance as needed. Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances. Answers multiple telephone lines; handles all 911 calls within the Atlanta Police Department jurisdiction or transfers the call to appropriate agency; handles other calls appropriately and updates call lists. Maintains field unit status at all times to ensure safety of the officers performing activities including working accidents, hazardous incidents, fire traffic control, pursuits, etc. Communicates effectively and coherently over law enforcement and police radio channels and telephone initiating and responding to calls; issues case numbers; notifies others, such as wreckers, cabs and utilities, when services are requested/required. Contacts various utility companies to resolve problems such as gas detection, power failures, etc.; contacts telephone companies for assistance in obtaining address of distressed callers. Decision Making Exercises judgment and initiative in dispatching emergency calls and other requests. Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards and resolving problems. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of: dispatching and communication systems and local law enforcement practices, policies and procedures; techniques and procedures used in operating emergency communications equipment; customer service standards and best practices; terminology, principles and methods utilized within the department. Skill in: listening and communicating exceptionally to effectively convey information verbally and in writing; operating computers with demonstrated proficiency in a variety of applications and software; empathetic listening techniques. Ability to: speak with a clear well-modulated voice; remain calm under pressure and stressful working conditions during heavy workloads and emergency related calls; speak English rapidly, clearly and concisely; dispatch and handle emergency calls on a continuous basis under time constraints; simultaneously communicate, interpret communication and accurately enter data into a computer system. Minimum Qualifications & Education and Experience High school diploma or GED. 1-2 years' of experience in communications dispatching required or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job. Preferred Education & Experience High school diploma or GED and 2-4 years' of experience as a communications dispatcher preferred. Licensures and Certifications None required Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Qualifications Minimum Qualifications & Education and Experience High school diploma or GED. 1-2 years' of experience in communications dispatching required or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job. Preferred Education & Experience High school diploma or GED and 2-4 years' of experience as a communications dispatcher preferred. Licensures and Certifications None required Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.


Fuente: Geebo


Área:

  • Other Jobs / Other Jobs - Crafts

Requisitos


Conocimientos:

  • Radio

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