Chat Support Manager - Work From Home

As a Chat Support Manager at Nextdoor, you will be responsible for overseeing the chat support team and ensuring high levels of customer satisfaction. This remote position based in Jacksonville, Florida requires a motivated and resilient individual with at least 5 years of experience in a customer service or support role.

Responsibilities:1. Manage a team of chat support agents, including hiring, training, and performance evaluations.2. Develop and implement chat support strategies to improve customer satisfaction and efficiency.3. Monitor chat support metrics and KPIs to identify trends and areas for improvement.4. Handle escalated customer issues and ensure timely resolution.5. Collaborate with cross-functional teams to improve processes and systems.6. Conduct regular performance reviews and provide coaching and feedback to team members.7. Stay up-to-date on industry trends and best practices in chat support.

Requirements:1. 5 years of experience in a customer service or support role.2. Proven experience in people management and critical thinking.3. Excellent communication and interpersonal skills.4. Ability to work independently and manage a remote team effectively.5. Strong problem-solving skills and attention to detail.

Benefits:- Relocation allowance for eligible candidates- Medical coverage for employees and their families- Joining bonus for new hires

Working environment:At Nextdoor, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all employees can thrive and grow.

Deadline to apply: ********

Equal opportunity statement:Nextdoor is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.