Casino Shift Manager

Casino Shift Manager


Casino Shift Manager

Detalles de la oferta

The Casino Shift Manager is responsible for the coordination and supervision of all casino operational areas on assigned shift, in accordance with policies, procedures and gaming regulations. The Casino Shift Manager ensures protection of company assets through effective management of the Casino Operations department. Must be knowledgeable and compliant with approved policies and procedures. Follows all operating procedures, safety regulations and Company’s internal control policies. Ensures the adherence of Oaklawn’s Core Values and Standards of behavior with all casino team members. Essential Duties & Responsibilities:
Assumes all responsibilities of the casino floor ensuring all policies and procedures and casino regulations are adhered to and consistently followed.
Ensures a maximum level of service and satisfaction throughout the entire casino floor is achieved and maintained.
Approves all opening and closing of games, holding overtime and calling in additional help as needed, due to volume of business and guest needs.
Assumes responsibility for the general management of the casino floor on assigned shift, ensuring games are efficiently operating in compliance with policies and procedures and the casino regulations.
Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise.
Greets and welcomes guests on the casino floor establishing rapport.
Monitors any big action, informs security of noteworthy, suspicious or unusual activities.
Delegates the authority of all monetary transactions, and makes decisions on such matters as short pays/no pays and guests shortchanged.
Verifies and ensures payouts of large jackpots and fills are properly executed.
Ensures compliance with casino regulations, policies and procedures, casino procedures and guest service standards, enforces adherence to all federal regulations.
Assists with the hiring, developing, disciplining and scheduling of staff for both Slot and Table Games in a fair and equitable manner
Responsible for the accuracy of all time, attendance and variance records, as well as equitable scheduling of his/her shift.
Coordinates investigations into the resolution of variances to ensure compliance with property policies and team member integrity levels.
Promotes departmental and property-wide promotions while developing guests’ play.
Initiates and maintains communication with subordinates, team members, management, and other departments.
Demonstrates positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times
Reviews scheduling in all gaming areas to ensure adequate staffing for business levels especially for anticipated extreme high volume times
Assists with developing and maintaining departmental training programs
Maintains a working relationship with all regulatory agencies
Ensures compliance with gaming regulations and Property policies, procedures, and internal controls
Assist in coordination of special events
Prepare reports as requested
Maintain records for state inspections and reporting
Stays up-to-date and communicates changing local and state regulations
Perform all of the duties and responsibilities in a professional, friendly, courteous and helpful manner, maintaining extreme confidentiality with all information
Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests
Any and all other duties as assigned

Fuente: Casino Careers


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