Job Details: Job Title: Business Analyst III Location: Atlanta, GA Duration: 08+ Months Contract Top 5 Must Haves
Workflow management experience
CRM experience - These BAs will support Neustar products for our Carrier business. It s unlikely we ll find folks with specific Neustar experience, so a general understanding of CRMs will be sufficient.
Process Flow creation experience
User story development grooming experience
User Acceptance Testing execution experience
Role Summary
Recognized thought leader and visionary in process and underlying tools for sales process and service delivery automation at *** Business. Will have hands-on understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues.
Primary Responsibilities:
As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.
Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
Develop comprehensive E2E test cases at the application and multi-application levels
Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
Qualifications
Minimum
8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
Workflow management experience
CRM experience
Process Flow creation experience
5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
Preferred
BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
5 years of experience in change management and methods & procedure documents
Knowledge and understanding of *** Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc.
Process Modeling/Analysis
Training Facilitation
PM Skills; coordinating, tracking, monitoring projects
Sales Support experience, in a telecom business
Experience in creating test cases and user testing.
Experience in B2B service delivery process.
Experience in the telecommunications industry.
Experience with Agile methodologies.
Experience with Visio and/or iGrafx, SharePoint
Experience with JIRA.
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