Full job description Introduction The Wisconsin Department of Veterans Affairs (WDVA) has an opening for a Veterans Benefit Specialist to serve as part of the team in the Veterans Benefits Resource Center. This position is headquartered at our Rimrock Road Office, which is conveniently located 5 minutes from downtown Madison, just off the Beltline and the Capitol City bike path.
WDVA employees have access to an excellent comprehensive benefit and compensation package, this includes paid time off so you can truly have a work/life balance! Our competitive benefits package also includes:
Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year. Excellent and affordable health, vision, and dental benefits. An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan. The possibility of a flexible hybrid remote work schedule with the option to alternate time in the office with remote work after a successful twelve-month probationary period is completed, per management's discretion. WDVA employees may also be eligible for Public Service Loan Forgiveness.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Position Summary This position is responsible for aiding veterans seeking assistance with eligibility for programs and benefits offered or facilitated by WDVA. The incumbent provides initial review of eligibility for programs and benefits. Other duties include logging telephone inquiries, distributing mail/files, reviewing veterans' information for follow up, responding to inquiries, documenting information, and updating records.
To view the complete position description, click here.
Salary Information The starting salary for this position is between $21.33 and $25.19 an hour ($44,366 and $52,395 annually), depending on candidate qualifications. Current state employees' pay will be based on the provisions in the State of Wisconsin Compensation Plan. This classification is in Pay Schedule 12, Pay Range 64. A twelve-month probationary period will be required.
Job Details Due to the nature of this position, WDVA will conduct criminal background checks prior to an offer of hire.
Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.
Qualifications Minimally-qualified applicants will have:
Experience assisting internal and external customers, and/or stakeholders with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.); and Experience and/or training utilizing computer programs for data entry (e.g., Microsoft Access, Excel, Outlook, Word, or comparable). Well-qualified candidates will also have experience processing applications (e.g., reviewing eligibility for programs, approving, denying, etc.).
How To Apply To be considered for this position, you must complete the online application. For instructions, refer to the following link: Applying to State Service. A current resume and letter of qualifications must be attached to the online application.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.
Submitted materials will be evaluated and the most qualified applicants will be invited to an interview.
Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the application process as described above by the stated deadline.
Veterans with a 30% or greater service-related disability rating are eligible for non-competitive appointments. If you meet this eligibility criteria, please send a letter of qualifications, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below. Current state employees in permanent positions are not eligible for non-competitive appointments.
Questions can be directed to Kevin Roberts at .
Deadline to Apply All application materials must be received by 11:59 PM on April 15, 2024.
