At Adventure Subaru, we're proud to be considered a premier destination for new Subaru vehicles in Fayetteville. We strive to train and retain all members of our team, and as we grow we're seeking qualified, enthusiastic individuals to join our team. If you'd like to take the next step in your career, take a look at our openings and apply today!HOURS OF WORK: MONDAY- FRIDAY 7:00-4:00, SATURDAY (3 week rotation) 8:00-5:00What We OfferPaid vacation after 90 daysHealth insuranceVision and dental insuranceEmployee discounts on sales and servicePaid trainingCommunity involvementCompany book clubBirthday lunch and Saturday lunches providedQuarterly dealership luncheonsThe BDC Agent is responsible for providing outstanding customer service with problem solving skills and product knowledge from the beginning to the end to ensure we are exceeding the customer's expectations. The agent is responsible for creating and maintaining business relationships with current and potential customers in order to drive business. Responsibilities* Answer a high volume of incoming calls in a genuinely friendly and courteous mannerPrioritize customer needs to ensure highest degree of customer satisfactionProvide great listening skills while being attentive to customer needsAccurately enter new customer information into the system and verify existing customer informationSchedule service appointments accurately and efficientlyContact customers by phone, email, and text until customer respondsCheck email and chats frequently and respond to inquiries immediatelyMaintain positive relationships with teammates, advisors, technicians, and managementMake outbound calls to generate service appointmentsTroubleshoot problems and provide information on status of repairsLog all customer comments and communicate customer concerns with teammates and BDC Team LeaderArrive at work, take breaks and lunch, and depart work at the times designated by the Team LeaderMaintain a high level of personal grooming, hygiene and dress consistent with company policiesReport to management any situation or condition that jeopardizes the sagety, welfare, or integrity of the dealership, its employees, or customersMainatin a positive and enthusiasti attitudeResearch required information suing available resourcesPerform other duties assigned by the managementQualificationsAt least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
