Summary of Responsibilities
The assistant property manager is responsible for assisting the property manager in the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for the residents, associates, and property owners.
Primary Responsibilities and Objectives
Assist the property manager in managing the day:to:day operations of the property including resident satisfaction, retention, and full resident lifecycle activities.
Understand the operations guidelines established within the property management agreement.
Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
Collect delinquent account balances from previous residents.
Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
Lease apartments as needed.
Responsible for shopping competitive properties.
Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Processes move:ins, move:outs, and lease renewals.
Audit all new and current lease agreements and resident files for accuracy.
Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
Assist the property manager with resident relations and problem resolution.
Assume responsibility for the operations of the property in the absence of the property manager.
Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
May perform other duties as assigned.
Education and Experience
High school diploma is required. Bachelors degree is preferred.
Two to three years of experience in property management is required.
Knowledge of resident rental lifecycle activities is required.
Real estate license is preferred and may be required in some locations.
Prior experience in Yardi Voyager or another equivalent system is preferred.
Skills and Requirements
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast:paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills with the ability to relate to others.
Strong organizational and time:management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid drivers license, clean driving record and current auto insurance is required.
Must comply with all safety requirements.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Required to maintain a regular schedule which may require working overtime, weekends, and non:traditi
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