Application Operations Specialist

Application Operations Specialist

Ge Digital

Application Operations Specialist

Detalles de la oferta

Role Summary:
The Digital Workplace Solutions (DWS) within Digital Technology is responsible for delivering world class end user support.
In this role, you will deliver email service support globally with primary focus in Americas region collaborating between L1/L3, Service owners, and operations. This role is responsible for enhancing the user experience by continuously improving the service and experiences. You may support other products as needed.
Essential Responsibilities:
Support End Users by meeting established Service Level Agreements outlined for the Email product.
Work closely with vendor and Digital Technology teams to resolve technical issues including root cause analysis
Improve operations and infrastructure related to the application and associated business processes
Provide technical expertise to enable new implementations and ongoing improvements to the application, architecture and environment
Manage operations activities to ensure the application and environment are used efficiently and produce long-term business benefits
End user support, supporting and maintaining user and customer-facing applications and related data processing platforms and services
Continuously measures application performance and availability against published SLA’s and operational commitments, end to end
Applies compliance policies, precedent and experience to make complex decisions
Proactively learns new tools. Takes calculated risks. Identifies opportunities for improvement and promotes their adoption
Engages positively across multiple teams to establish clarity, vision and mutual trust in order to achieve a business goal
Drive to increase the business Net Promoter Scores (NPS)
Basic Qualifications
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) OR Associates Degree and 4 years of relevant IT experience OR HS Diploma with 6 years of relevant IT experience
A minimum of 2 years of professional experience
Eligibility Requirements
Must work out of GE Office in Miami
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Desired Characteristics:
Excellent analytical and problem-solving skills
Ability to work both autonomously and in constant collaboration with product owners, operations, and end users.
Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates .
Excellent organizational, interpersonal and written communication skills are a must.
Able to successfully interact with all levels of the organization.
Strong work ethic & desire to learn Experience working in a global atmosphere.
Spanish language skills a plus
Knowledge and experience with ServiceNow
Demonstrated ability to drive results in a dynamic and fast pace environment
Drives change initiatives & strategies
Experience with Exchange/Outlook application support
Business Acumen: Knowledge of GE Corporate GO-CT business engagement and support processes
Personal Attributes: Strong team player - collaborates well with others to solve problems. Strong oral and written communication
Change oriented - actively generates process improvements, supports and drives change
Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships • Established organizational abilities
Technical Expertise:
Background in End User Support or End User Operations Engineering in large enterprise setting.
Experienced supporting O365 Admin Portal for managing EXOL, IDMAdmin to manage on prem email, ManageIDM object management tool for EXOL, Proofpoint spam filtering, and Powershell to track whether changes through ManageIDM or IDMAdmin are replicated to EXOL/OnPrem, respectively
Participate in new technology pilots and programs to ensure end-user support readiness for go-live Able to work under minimal supervision
A technical Support Specialist with extensive experience in solving challenging issues in high pressure environment
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally is a plus.
Business Acumen:
Strong oral and written communication skills
Strong business analysis and problem-solving skills
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Ability to interact at all levels of the organization and with other GE businesses
About Us:

Fuente: Jobs_Gecareers


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