Account Support Associate - Work From Home

Job Description:

Anthem is seeking a motivated and detail-oriented Account Support Associate to join our team. This is a full-time, work-from-home position based in Indianapolis, Indiana, US. The ideal candidate will have at least 2 years of experience in a similar role and possess a strong passion for providing exceptional customer support.

Responsibilities:1. Provide account support to clients, including handling inquiries, troubleshooting issues, and ensuring customer satisfaction.2. Collaborate with internal teams to address client needs and resolve any account-related issues.3. Assist with account setup, maintenance, and reporting to ensure accuracy and efficiency.4. Maintain up-to-date knowledge of company products and services to effectively assist clients.5. Communicate proactively with clients to provide updates, gather feedback, and address any concerns.6. Track and document client interactions and resolutions in a timely and organized manner.7. Participate in team meetings, training sessions, and professional development opportunities as required.8. Take on additional tasks and projects as assigned by management to support overall team goals.

Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. At least 2 years of experience in account support or customer service.3. Strong communication skills, both written and verbal.4. Excellent problem-solving abilities and attention to detail.5. Ability to work independently and prioritize tasks effectively.6. Proficiency in Microsoft Office Suite and CRM software.7. Passionate about delivering exceptional customer service.8. Adaptable to changing priorities and able to work well under pressure.

Benefits:1. Company transportation for work-related travel.2. Gym membership reimbursement or onsite fitness facilities.3. Relocation allowance for eligible candidates.4. Health and wellness initiatives to promote employee well-being.

Equal Opportunity Statement:Anthem is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, or any other protected category. We are committed to hiring a diverse workforce and creating an inclusive and supportive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.