Job Description:Packaging Corp. of America is seeking a detail-oriented and experienced Web Chat Manager to join our team in Los Angeles, California. The ideal candidate will have a passion for customer service and possess strong communication skills. As a Web Chat Manager, you will be responsible for overseeing our company's live chat platform, ensuring timely and accurate responses to customer inquiries. This role requires a high level of adaptability and the ability to think critically to resolve customer issues efficiently.
Responsibilities:- Manage and monitor the live chat platform to provide timely responses to customer inquiries- Train and supervise a team of chat agents to ensure quality customer service and performance goals are met- Analyze chat data and trends to identify areas for improvement and implement solutions- Collaborate with other departments to ensure consistency in messaging and customer experience- Develop and implement chat scripts and templates to streamline interactions and improve efficiency- Maintain a high level of customer satisfaction by resolving issues quickly and effectively- Stay current on industry trends and best practices in live chat management
Requirements:- Bachelor's degree in a related field or equivalent work experience- 6 years of experience in customer service or live chat management- Strong communication skills and the ability to multitask in a fast-paced environment- Excellent time management and organizational skills- Ability to think critically and problem-solve in real-time- Proficiency in chat software and CRM systems- Adaptable and able to learn new technologies quickly- Passion for delivering exceptional customer service
Benefits:- Paid overtime- Training and professional development opportunities- Paid Time Off (PTO)- Opportunity to unleash creativity in a setting that celebrates and nurtures innovation
Equal Opportunity Statement:Packaging Corp. of America is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to diversity and inclusion in all aspects of our business.
Deadline to apply: May 16, 2024
Join our team and be a part of an exciting and dynamic work environment that values creativity, innovation, and outstanding customer service. Apply now to make a difference in the packaging industry with Packaging Corp. of America!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
