Web Chat Manager

Job Description:

Massachusetts Mutual Life Insurance is seeking a dynamic and experienced Web Chat Manager to join our team in Dallas, Texas. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in web chat management and a proven track record of driving results in a fast-paced environment.

Responsibilities:- Manage and oversee the day-to-day operations of the web chat team- Develop strategies to enhance customer engagement and satisfaction through online chat interactions- Monitor chat performance metrics and provide regular reports to senior management- Train and mentor chat agents to improve their communication and problem-solving skills- Collaborate with other departments to ensure a seamless customer experience across all channels- Stay up-to-date on industry trends and best practices in web chat management

Requirements:- Bachelor's degree in a relevant field- 7 years of experience in web chat management or a related role- Strong interpersonal skills and ability to work effectively in a team environment- Driven and energetic personality traits- Excellent persuasion and analysis skills- Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits:- Retirement plan- Medical coverage- Dental insurance

Equal Opportunity Statement:Massachusetts Mutual Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 23, 2024.

Join us and make a difference in the lives of our customers while growing your career in an innovative and dynamic industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.