Web Chat Associate - Work From Home

As a Web Chat Associate at Altria Group, you will have the unique opportunity to work from the comfort of your own home while providing exceptional customer service and support through web chat interactions. This part-time entry-level position is ideal for individuals who are adaptable, energetic, detail-oriented, and have excellent communication skills.

Responsibilities:- Respond to customer inquiries and provide assistance via web chat in a timely and professional manner- Deliver exceptional customer service to all clients, ensuring their needs are met and issues are resolved- Utilize company resources to provide accurate information and support to customers- Document interactions and resolutions accurately in the customer database- Keep up-to-date with product knowledge and company policies- Collaborate with team members to ensure a consistent and positive customer experience

Requirements:- High school diploma or equivalent- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Strong attention to detail- Ability to work independently and as part of a team- Comfortable with technology and proficient in navigating web chat systems- Availability to work flexible hours, including evenings and weekends

Benefits:- Travel opportunities- Employee discounts- Training and professional development- Flexible work schedule- Opportunity for advancement within the company

At Altria Group, we value diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and encourage individuals from all backgrounds to apply.

If you are ready to kick start your career in customer service and work in an innovative and dynamic environment, apply now to join our team as a Web Chat Associate. Deadline to apply is May 29, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.