Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.$36 hourlyOnsite- McLean, VAKey Responsibilities:Dedicated Video Bridge Operator to support high visibility support incidentsSoftware/Equipment to support includes Crestron, Zoom, PolyCom and Windows10Coordinate with Event and Exec support teams for equipment pre-checks and quality control of eventsAbility to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified CommunicationsEffectively communicate with team members and customers while being influential on new ideas and processes.Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCsTechnically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely mannerAbility to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibilityKnowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solutionProactively monitor endpoints and escalate to site owners as necessaryWhat you'll need to succeed5+ years of IT experience with hardware and software support in a corporate environmentExtensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settingsExcellent customer service skills and detail oriented in a highly energetic corporate environmentProficient in audio signal flowsExperience with ServiceNow or other Helpdesk softwareTeam player who works well with others in a fast-paced environmentAV Console Programming is a plusScripting in PowerShell is also a plusInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
