Vice President of Consumer Lending Location Laplace, LA : Think cold steely walls, navy-blue suits, and stuffy financial jargon. Now think the opposite. At Louisiana Federal Credit Union (FCU), you'll work alongside an enthusiastic team in a vibrant atmosphere. We believe in helping our members while achieving personal and professional fulfillment along the way. We call it "living our WHY." We are looking for a Vice President of Consumer Lending to join our team! The Vice President of Consumer Lending will work in two offices: The Administrative office currently located in Laplace, La. and a location in Metairie off of the Service Road. The initial pay range for this position is $120K - $130K annually, based on knowledge and experience, with the potential to grow in the organization. Role: The Vice President of Consumer Lending will lead an extraordinary lending team to meet the consumer and mortgage borrowing needs of our membership. The primary goal for this leader is to optimize all lending processes to ensure exceptional member experience and financial benefit to the credit union. This leader will accomplish this by leveraging their strong business knowledge, coaching of their team, and collaboration with vendor partners. Major Duties and Responsibilities: Coaching: • Coaches team to achieve extraordinary levels of service to both internal and external members. • Set clear performance expectations and support the individual team member's success. • Provide timely feedback to keep individuals and teams moving towards goals. • Hold team members accountable for performance expectations. Team/Product Management: Ensure the Consumer and Mortgage Lending teams are running optimally with adequate staffing and that team members have the necessary training to perform their jobs. • Ensure all service level expectations are met and department work is completed within expected timelines. • Review and update all consumer lending procedures as necessary to ensure alignment with credit union policy. • Effectively communicates policy/procedure changes and all other relevant Credit Union information with team and management. • Ensure all consumer lending products are effectively priced and structured to meet the needs of the field of membership, leadership, and board of directors. • Ensure compliance with all applicable laws and regulations. Strategic Leadership • Product development to ensure completeness • System/Vendor management to ensure an optimal member experience • Collaboration with key internal stakeholders to achieve credit union goals. Self-Management: • Maintain focus on personal and professional growth. • Seeks out opportunities to add value to the team and the organization. • Holds themselves to high-performance standards. • Maintains and grows industry knowledge and seeks out opportunities to grow credit union membership and organizational impact. Knowledge and Skills: 5-10 years of similar or related experience, including preparatory experience. Five to ten years of management experience is required. Bachelor's degree from a college or university; or an equivalent combination of education and experience. Interpersonal Skills needed: The ability to motivate or influence inside or outside senior level executives is a critical part of the job, requiring a significant level of in influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogue, as well as a professional level of written communication skills are essential to the position. Other skills needed: Strong supervisory and leadership skills required to manage, motivate, and develop employees. This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the members, employees and Credit Union needs and the Credit Union's public image. Strong communication, analytical, problem solving, and decision-making skills are required to effectively uncover and resolve complex member and employee issues. Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy are needed in dealing with both members and employees. Ability to work in a fast-paced environment and under pressure. The ability to make sound decisions. This may include making on-the-spot decisions regarding member transactions; weighing member satisfaction issues with the Credit Union exposure to loss or fraud and the ability to think through and rationalize decisions. Knowledge of State and Federal regulations affecting consumer loans. Knowledge of consumer loan policies, procedures, products, and services. ADA Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel including the use off a computer keyboard; reach with hands and arms; talk, convey detailed or important instructions or ideas accurately, loudly, or quickly; and hear, including the use of a telephone and video conferencing. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color and texture perception, as well as the ability to adjust focus. Must be able to routinely perform work indoors in climate-controlled share work area. The noise level in the work environment is usually moderate. This position may work remotely and/or hybrid at times. Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self-and/or others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest level of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
