Compensation:
This position starts at $16.22* per hour. *Hourly rate may vary based on education, experience or qualifications. Benefits:
Medical, dental and vision (up to 80% paid by the City of El Dorado)
Sick & Personal leave
Work-Life Balance programs: military leave, civil leave, bereavement leave
9 paid holidays
YMCA membership ($15 a month paid by the City of El Dorado)
KPERS Retirement and deferred compensation programs
Longevity pay
EMPAC Employee Assistance Program
Visit the Employee Benefits page for more information.
*Regular, full time employees will be eligible for health insurance benefits on the first day of the month following sixty days of full time employment. Health insurance benefits include medical, prescription, dental and vision. Position Summary: Provides customer service by processing payments and responding to inquiries. Responsible for maintenance of utility accounts. Performs all duties assuring compliance with established City codes, ordinances and policies and other applicable laws and regulations.
Essential Functions: Customer Service Activities Generates service orders relating to customer requests for utility service. Receives and applies customer payments for utilities and other miscellaneous receipts. Collects all cash, checks and other receipts from all departments daily. Balances those receipts to the daily reports and posts to the General Ledger. Investigates and responds to customer inquiries and complaints assuring proper resolution of each complaint. Other Duties Responsible for balancing a cash drawer at the end of each day. Investigates and collects bad debt. Scans utility billing and cashier documents. Miscellaneous Activities Attends training and other outside seminars as approved. Deals with the public and internal staff in a professional and courteous manner. Responds to requests by immediate supervisor in an accurate, complete and timely manner. Education and Experience: High School Diploma or GED equivalent Experience with the Microsoft Office Suite preferred 2 years in an office setting preferred Date Opened: May 13, 2024
Date Closed: May 24, 2024 This job description does not exclusively outline the duties expected of the employee in this role. Employees may need to adhere to additional job-related directives and fulfill other job-related tasks upon request, adhering to relevant state and federal regulations. Some job responsibilities outlined here may be subject to potential adjustments in compliance with applicable state and federal laws. Welcome to the City of El Dorado Career Portal E-Mail Confirmation: After your application has been received by the City of El Dorado, you will receive confirmation by e-mail. Please check your SPAM filter or JUNK Mail. If you have not received confirmation within 48 hours of submitting your application, please call to verify your application has been received. For additional information, contact Human Resources at or e-mail .
The City of El Dorado conducts background checks and drug screening on all potential candidates. Thank you for your interest in joining our team. Employment with the City of El Dorado offers people the opportunity to serve the community as well as work in a professional and fulfilling career environment.
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By submitting your application for any position with the City of El Dorado, you understand and agree to the attached statements .
If you require assistance to apply, please contact Human Resources at , or email .
For more information about working for the City of El Dorado please visit Human Resources .
The City of El Dorado is an Equal Opportunity Employer.
