Universal Teller

Job summary
The Universal Teller provides outstanding service to Horicon Bank customers.Processes transactions efficiently and follows established policies and procedures.Serves and retains existing and prospective customer relationships through sales of Horicon Bank products and services.
Job seniority: entry level
Responsibilities
• Supports the Bank sales function by providing exceptional service to internal and external customers of the Bank.• Assists customers and potential customers regarding bank products and services.• Promotes and sells Horicon Bank products and services and makes referral suggestions when appropriate.• Accepts and processes deposits, withdrawals, transfers, night deposits, mail and ATM transactions.• Cashes checks, processes loan payments, and sells Cashier's Checks.• Accurately balances teller cash drawer according to established bank procedures.• Maintains all audit requirements.• Updates knowledge and develops professionally by participating in internal and external training.• May act as a peer mentor or field trainer to new universal tellers, as needed.• Works closely with the Teller Trainer to ensure an efficient and positive teller training experience.
Requirements
• High school diploma or equivalent required.• Cash handling experience a plus.• Basic mathematical skills (add, subtract, multiply, divide) required.• Computer literacy including experience with Office Suite, MS Word, Excel, and other computer software products.• Exceptional customer service skills and good communication skills.• Ability to plan and prioritize work, exercise good judgment, and work effectively under pressure and deadlines.• Collaboration/teamwork amongst departments, accuracy, attention to detail, and safeguarding of confidential information is required.
Key Skills Needed
• Cash handling• Basic mathematical skills• Computer literacy• Customer service• Communication skills• Planning and prioritization• Collaboration/teamwork• Attention to detail• Confidentiality