Tusk Logistics - Operations Associate - Account Manager

WHAT IS TUSK LOGISTICSTusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk's technology is the first of its kind, unlocking capacity and savings from regional carriers with one, easy to integrate connection and proactive support that enables shippers to anticipate and solve their customers' delivery issues in near real time. Tusk's co-founders BenandAdam have deep industry experience, with long recent tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk has raised a pre-seed funding round in 2022 and is currently a team of four, based in Chicago. We are remote-friendly and spend at least two days a week working in-person as a team. THE ROLEAs an Ops Associate - Account Manager at Tusk, you'll play a critical role in shaping and executing customer strategy and problem solving for our shippers. This includes onboarding new Shipping customers, managing our portfolio of live Shippers, and iterating, improving, and documenting the processes along the way. You'll build strong relationships with each Shipper and understand their unique needs better than anyone else. With your technical aptitude, you'll navigate various tools and softwares to not only solve problems for Shippers, but also to gain valuable insights that improve Tusk's features, market position and revenue. You can expect to:Work in close collaboration with Director of Operations, AnnieEffectively onboard new customers while actively improving the playbookOwn a portion of our current portfolio of live ShippersMaintain regular check-in calls to gather feedback and tackle problems with each ShipperIdentify opportunities for expansion of Tusk's services for our current shippers, increasing account valueTroubleshoot client issues by coordinating with internal and external teams as necessary