Tier Ii Help Desk Analyst - With Great Benefits

We are on the lookout for a remarkable Tier II Help Desk Analyst to join our innovative team at KeenLogic in Alexandria, VA.
Growing your career as a Full Time Tier II Help Desk Analyst is an awesome opportunity to develop useful skills.
If you are strong in adaptability, negotiation and have the right passion for the job, then apply for the position of Tier II Help Desk Analyst at KeenLogic today!

KeenLogic is seeking a Tier II Help Desk Analyst to join our team in Alexandria, VA. The successful candidate will be responsible for  deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application.  The candidate will be responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).  Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support.  The Tier II will consult with appropriate manufacturers where required in coordination with the business.   
Qualifications – Bachelors and 1 years' experience or High School Diploma and 7 years' experience.
Required Skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning) Incident/Request (Analysis, Documentation) Workstation Imaging/Reimaging Mobile Device Management (Provision, Reset, Remote Wiping) Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation) Root Cause Analysis Active Directory Management Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves) Effective written and oral communication skills Desired Skills
ITIL Service Management Policy Analysis Workstation Patching/Testing Desktop Engineering CRM/Ticketing/ACD Systems Release Management Knowledge Management Benefits of working as a Tier II Help Desk Analyst in Alexandria, VA:
? Excellent Benefits Package
? Company offers career progression opportunities
? Leading Industry Pay