Join our team and be a part of delivering unparalleled customer experiences. As a Team Lead, you will play a crucial role in guiding our customer service team, ensuring they provide top-tier service and achieve their goals. This role is perfect for those who thrive in leadership positions and are eager to deepen their knowledge in the customer service industry while gaining valuable management experience.
Compensation
This remote position offers an hourly rate of $21.00.
Key Responsibilities
Leadership and Guidance: Lead and oversee Customer Service Representatives and Lead Associates, ensuring the team meets and exceeds performance targets.
Coaching and Development: Provide regular coaching and feedback, address employee concerns, and coordinate training on new products, services, or processes.
Performance Management: Utilize tools and data to manage team attendance and performance, creating action plans to support team development.
Team Engagement: Foster a supportive and motivational environment, recognizing achievements and promoting a culture of high performance and continuous improvement.
What You'll Bring to the Role
Education and Experience: Associate degree, technical school, or equivalent work experience.
Leadership Skills: Strong leadership qualities, with a focus on team motivation and engagement.
Customer-Centric: A commitment to delivering exceptional customer service.
Technical Proficiency: Comfortable with using various computer systems and technology.
Inspirational Approach: Ability to mentor and inspire team members to achieve their best.
What You Can Expect
Support for Professional Growth: Commitment to your career and professional development.
Inclusive Culture: An environment where diversity is celebrated, and everyone is encouraged to bring their authentic selves.
Comprehensive Benefits: Attractive compensation package, performance bonuses, PTO, health benefits, and tuition reimbursement among others.
Community Engagement: Opportunities to give back to the community and engage in meaningful ways.
About Us
Since 1982, our sole focus has been on creating satisfying customer experiences. We serve some of the world's leading brands, offering a mix of technology and humanity to ensure every customer interaction is successful. Our commitment to diversity and inclusion makes us a stronger team and allows us to serve our global community better. We believe in empowering our employees to flourish and deliver exceptional service everywhere.
Equal Opportunity
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are dedicated to fostering an inclusive workforce that reflects the communities we serve.
Feel free to visit our benefits site for more details on our full range of benefits.
Employment Type: Full-Time
Salary: $ 21.00 Per Hour
