Taproom Manager Full Job Description - Locations: Lansdale, PA Admittedly, we are searching for a unicorn. We know you are a rare breed, but we would rather hold out to find you than to settle for anything less. Our customers deserve you. Our employees deserve you. Our company deserves you. We respect your unrelenting work ethic, we admire your ability to lead by example, and we're amazed by the way you hold others accountable while building rapport through respect, trust and communication.
Some people believe unicorns aren't real, but we believe otherwise. We're so focused on finding you because we believe you, with all of your magical glory, will ultimately help us achieve greatness.
We have no desire to waste your time and trust that you won't do the same to us. Non-unicorns need not apply!
As with all positions in our company, we employ people with a passion for world-class beer, a strong work ethic, solid leadership qualities, and a team player.
The Brewery Taproom Manager's duties involve a variety of activities including, but not limited to planning, organizing, training and leadership necessary to achieve stated objectives in sales, marketing, profitability, employee retention, guest service and satisfaction, cleanliness, sanitation, consistency, and overall quality of our brand.
This role must be dedicated to achieving operational excellence with a genuine interest in helping our company succeed.
Essential Job Functions include, but not limited to: · Assist in scheduling and maintaining relationships with rotating food trucks each month.
· Accountability for managing and leading all retail aspects of the brewery taproom, and online store.
· Develop strategies designed to attract more customers, expand taproom traffic, reduce inefficiencies, and increase profitability.
· Assist ownership in developing, maintaining, and evolving the strategic direction of the taproom; effect positive change and improvements.
· Understanding the financial performance of retail operations by managing costs and understanding cost drivers.
· Manage beer inventory levels and manage ordering, delivery and organizing of all beer cans and kegs for taproom.
· Forecast supplies, merchandise, and other consumables necessary for the operation of the taproom and ensure costs are being controlled.
· Maintain all house processes, policies, and standard operating procedures.
· Oversee and administrate human resource objectives by proper recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations, planning, maintaining, appraising, reviewing job contributions, enforcing policies and procedures; handling complaints.
· Instill a focus of excellence through the whole team and committed to providing the absolute best customer service possible.
· Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
· Drive customer satisfaction by monitoring, evaluating, and auditing beverage, and service offerings. Initiate improvements and build relationships with preferred customers.
· Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
· Work with the Marketing team to utilize social media to promote the taproom and its features, as well as events and new beer releases.
· Comply with and enforce all federal, state, county, and municipal regulations that pertain to health, and safety, and personnel.
· Provide quality control systems and ensure best practices are implemented and are being followed.
· Ensure all equipment and property is kept clean and in good working condition through inspection and preventative maintenance practice.
· Set an example with a professional attitude and demeanor with a hands-on approach and style; uphold company values.
· Keep the taproom staff accountable, energized, and productive.
· Provide advice and suggestions to the owners as needed.
· Communicate routinely and effectively with team via 1:1 interaction
QUALIFICATIONS: EDUCATION AND EXPERIENCE 2-3 YEARS OF RESTAURANT, BAR OR BREWERY PREFERRED Strong verbal and written communication skills and capable of communicating effectively and timely with customers, co-workers, employees, and ownership.
· Strong customer service, leadership, and management skills
· Basic math skills and ability to use a POS system and proficient in Microsoft Office suite
· Be available to work all taproom operating hours including nights and weekends
· Genuine enthusiasm for craft beer and the craft beer industry
· Must have Cicerone Certified Beer Server Certification (Level 1), or attain the certification quickly after joining the team
· Valid RAMP certification, or within 30 days of hire
PHYSICAL REQUIRMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Variable work hours that include evenings and weekend work
· Prolonged standing, bending, stooping, twisting, and lifting of products and supplies weighing up to 65 lbs.
Duties and responsibilities described are not comprehensive and additional tasks may be assigned from time to time as necessary. Roles and responsibilities typically evolve over time, reflecting growth and maturity of the business.
People are the most important resource in our company. We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate based on race, color, religion, national origin, age, gender, gender expression, sexual orientation, disability, marital status, military status, or political ideology in any of our activities or operations.
This is a full-time position with benefits, paid time off (PTO), employee discounts, beer discounts, and the distinct opportunity to contribute to a successful future.
Job Type: Full-time
Benefits:
Benefits – Medical, Dental & Vision Time off – Approx 14 vacation pay your first year Retirement – up to 3% contribution on 401K plan BEER – Generous Discounts Schwag – 50% off food and merch It's Friday, Ya'll – Get Paid every other Friday! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.
