Job summary
Sales Representative (SR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life.They're brand ambassadors who build energy and excitement around our products and services.Passionate about the connected world and thrive in a fast-paced environment.
Job seniority: entry level
Responsibilities
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.• Approaching service and sales needs with composure, integrity, and compassion.• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.• Support team initiatives and create an inclusive environment.• Actively upholds all United Wireless and T-Mobile policies and procedures.
Requirements
• At least 18 years of age• Legally authorized to work in the United States• Must have reliable transportation• Full-time employees must have open availability / no schedule restrictions• Availability to work a flexible schedule that includes weekends, evenings, and holidays• Education: High School Diploma / GED• Work Experience: No experience necessary• Knowledge, Skills, and Abilities: Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! Competitive drive and proven ability to succeed in a fast-paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Effective at balancing customer needs and performance goals.
Benefits
• Health / Dental / Vision / Life Insurance• Long Term and Short Term Disability• Paid Time Off
