System Administrator

Job Description and Duties The Position is headquartered in Sacramento.
Under the direction of the Technical Services & Infrastructure Support Branch Chief, the Information Technology Specialist (ITS) I performs a wide variety of tasks requiring regular innovative problem- solving within broadly stated and non-specific guidelines. The ITS I is primarily responsible for overall System Administration duties for the California Department of Aging (CDA). The CDA technical environment consists of on-prem and cloud based solutions and includes various Windows Servers with file and print services, Intranet, SharePoint/OneDrive, Teams, Microsoft Exchange/Outlook messaging services and multiple models of Windows workstations. It also includes firewalls, switches and Wi-Fi equipment.
To be considered for this position you must provide a completed application, resume, and Statement of Qualifications (SOQ).
New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate range may be based on education or experience identified in your state application. Examination Information Those interested in obtaining employment with the California Department of Aging must apply and compete through the State recruitment process () . Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions. To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:  CalCareers Exam/Assessment Search
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Aging, please contact the Human Resources Branch at 
You will find additional information about the job in the .
Working Conditions The physical work location of the position is designated at the department's headquarters location, a three-story building and standard office modular workspace located in Natomas. The duties of the position require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings whether they are digital (i.e., Zoom, WebEx, MS Teams, etc.) or in person.
Special Requirements This position is designated under the  . The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete  within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Do NOT include ANY confidential information to your application on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, medical information, marital status, and age. Confidential information on the first page of the applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.  Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file and appeal with the State Personnel Board. If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to travel to and from our field office, without delay, to troubleshoot and repair equipment. Ability to identify and resolve problems while maximizing efficient use of computing resources. Self-motivated, independent, highly reliable, problem-solver, collaborator. Experienced with deployment and troubleshooting of Server and Desktop Operating Systems, Software and Hardware. Experience planning, testing, implementing and/or integrating new solutions. Demonstrated excellence in customer service and the ability to communicate effectively, orally and in writing, with customers and stakeholders. Experience with administration of Network systems and solutions such as Wi-Fi controllers, Firewalls and Managed Switches. Benefits In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to programs and services that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout California.
To learn more benefits for State employees, visit the  , page on the CalHR website.  
CDA is located close to downtown and is easily accessible from various main thoroughfares (i.e. Interstate-5 and Interstate-80). Employee's enjoy a great team environment with amenities including: FREE PARKING , and close to various dining and shopping choices in the Natomas area.
STATEMENT OF QUALIFICATIONS The Statement of Qualifications' (SOQ) purpose is to introduce questions that require a narrative response on how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. Any submissions that are created, modified or include any type of artificial intelligence may be disqualified.
PLEASE NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
DISCLAIMER:
Applicants whom fail to submit a SOQ as required may be screened out from the selection process.
INSTRUCTIONS:
•Must include applicant's full name (Last, First)
•The original SOQ questions must be listed in the SOQ document
•Criteria/Question(s) must be answered in numerical order
•Font must be Arial 12-point (not higher or lower)
•Not to exceed two pages
•Single-sided, Single-spaced

CRITERIA:

1. Describe your experience troubleshooting the most difficult server problem you have encountered and how you were able to resolve it.
2. Describe your experience with network administration and management.
3. Describe your experience with a difficult customer/employee and how you were able to diffuse the situation.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualification is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications Instructions" section below for specific requirements.