Job Description
Job Description
The Support Engineer provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all customer workstation and server hardware, software and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Serve as first point of contact from customers seeking technical assistance over the phone and ticketing system.
Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)
Ability to effectively prioritize and execute tasks in a high-pressure environment
Windows workstations and servers
Anti-virus/malware software and remediation
Email systems and SPAM filtering
Network switches, firewalls and access points
Backup systems and data recovery
Administer and maintain end user accounts, permissions and access rights
Provide third party vendor management assistance
Produce accurate documentation related to client environments and issue resolution
Ensure that Service Level Agreements are met for all customers
Setup, deploy and replace Windows desktops and laptops
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Strong documentation skills
Keen attention to detail
Ability to absorb and retain information quickly
Highly self-motivated
Install network equipment such as switches, firewalls and/or wireless access points
Work with a mentor to help develop skillset and company's values
Soft Skills
Precise attention to detail, high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Proven analytical and problem solving abilities
Solutions focused
Ability to multi-task and organize and prioritize deadlines accordingly
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times
· 1-2 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications
· Working knowledge of Windows Servers and Networking hardware protocols
Preferred
· College Diploma or Degree in Computer Science
· Experience working with third party vendors
· Microsoft, CompTIA, Cisco and other Certifications
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off immediately available upon hire
Vision insurance
Company Description GFI Digital is a full service provider of office technology. From Sharp and Ricoh multi-function printers to our experts in IT, we have what it takes to make and keep technology simple for your business.
GFI Digital is a single vendor solution to create efficiencies in every aspect of office technology.
Company Description
GFI Digital is a full service provider of office technology. From Sharp and Ricoh multi-function printers to our experts in IT, we have what it takes to make and keep technology simple for your business.\rGFI Digital is a single vendor solution to create efficiencies in every aspect of office technology.
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